Shift Leader

Smashburger | Minnesota; Burnsville (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Tip share

Refer a friend bonus

Free meal per shift

Flexible schedules

Medical/Dental/Vision

Paid time off

401K match

Employee assistance program

Career growth opportunities

Uniform provided

Job summary

Smashburger Minnesota is seeking a Shift Leader to guide both front-of-house and back-of-house teams. You will promote a positive work environment, manage daily operations, and ensure adherence to food safety standards while delivering guest experiences that reflect our “Better Burgers” standard.

You will train and develop team members, monitor labor and cost controls, and support the restaurant’s goals through effective people management and clear communication on every shift.

Qualifications

• Must successfully complete Smashburger training program
• Strong communication skills, both written and verbal
• People management skills to lead restaurant teams
• Excellent attention to detail
• Flexible to work nights, weekends, and holidays

Responsibilities

• Manage the performance of FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees using SmashConnect, LMS, and the 4-step training method
• Reward and recognizes employee performance that exceeds company standards
• Manage daily labor and labor costs
• Ensure food safety standards are followed per local health depts.
• Exemplify guest service standards and communicate them to staff
• Onboard and train new employees
• Follow company cash policies to minimize losses
• Ensure smooth onboarding and training for all staff

Skills

People management

Communication

Time management

Customer service

Food safety

Job description

Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service,support and teamwork. That's why we treatourteam members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences.

Better Benefits: Build a better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Flexible schedules in a fun, family friendly, team environment
• Medical, Dental and Vision Options**
• Paid time off – vacation and sick**
• 401K match (21 and older)
• Employee Assistance Program
• Fast track for career opportunities and management experience
• Free uniform

• Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:
• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training
• Reward and recognizes employee performance that exceeds company standards
• Manage with integrity the daily completion of operational check lists to include
• Line checks and uniform standards
• Safe and deposit logs
• Manage the guest experience metrics (NPS and OSAT)
• Ensure all food safety standards are followed & in compliance with local health depts.
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Follow COGS management procedures for food ordering and inventory
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor
• 90-day completion of train the trainer course
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high temperatures

All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.