Shift Leader

Taco Bell; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain seeks a Shift Leader with a focus on managing restaurant operations and ensuring high standards of customer service. The role includes responsibilities such as training crew, conducting audits, and maintaining cash control. Ideal candidates will have strong leadership skills and a commitment to operational excellence.

Responsibilities

• Driving excellence in customer service and maintaining company standards.
• Conducting food safety audits and periodic inventory checks.
• Providing ongoing coaching and feedback to crew members.

Job description

Job Details

Job Location: Shepardstown - Mechanicsburg, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory and food safety audits.
• Prepares daily control sheets and reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Addresses bottlenecks to achieve speed of service goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback for crew members.
• Offers hands-on training for crew in the Learning Zone.

Qualifications