Shift Leader

Dunkin’ @ The Wolak Group - Norwich; City of Norwich (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Hours that work for you

Tuition reimbursement

Career development

Ongoing training

Health, dental, and vision

401K Savings

PTO

Free/discounted food and beverages

Job summary

The Wolak Group, a Dunkin’ Donuts franchise in Norwich, NY, is hiring a Shift Leader to help run daily operations and deliver outstanding guest service. This role requires leading team members, training staff, and ensuring smooth service during shifts in a fast-paced environment.

The position offers competitive hourly pay ($16.25–$19.00/hr) plus tips, with benefits including health coverage, 401K, PTO, and opportunities for career development.

Qualifications

• Customer-focused approach with strong communication and service delivery.
• Ability to train and coach new and existing staff.
• Commitment to ensuring clean, safe, high-quality food and drinks.

Responsibilities

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service
• Train and coach new and existing employees
• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

Skills

Guest service

Team leadership

Coaching

Job description

5697 State Hwy 12, Norwich, New York 13815

The Wolak Group is currently hiring for a Shift Leader to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.

We’ll let you in on a little secret though...while everyone knows that America Runs on Dunkin’, at The Wolak Group, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Here’s what’s in it for you:

To keep our amazing team running, employees at our restaurants enjoy a bunch of perks:

• Competitive Pay ranging from $16.25-$19.00/hr., plus tips. Compensation based on skills/prior experience

• Hours that work for you

• Tuition reimbursement through Southern NH University*

• Career development and growth

• Ongoing training and development opportunities

• Comprehensive health, dental, and vision coverage*

• 401K Savings to help you save for the future*

• Paid Time Off (PTO)

• Free/discounted food and beverage items

*Eligibility requirements

Here’s how you will help:

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service

• Train and coach new and existing employees

• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

You are applying for work at The Wolak Group, a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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