Shift Leader

Ithaca; City of Ithaca (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay + tips

Flexible hours

Tuition reimbursement

Career development

Ongoing training

Health, dental, vision

401K

PTO

Free/discounted food and beverages

Job summary

The Wolak Group, a Dunkin’ Donuts franchise with 90+ locations, is hiring a Shift Leader for Ithaca, NY. You will lead a team to deliver exceptional guest service, train staff, and ensure all duties are completed with safe, high-quality food and beverages.

We offer competitive pay with tips ($16.25–$19.00/hr), flexible hours, tuition reimbursement, career development, ongoing training, benefits, a 401K, PTO, and free/discounted items. Join us and help Dunkin’ runs on our incredible team.

Qualifications

• Experience in fast-paced customer service environments.
• Ability to train and coach new and existing staff.
• Strong communication and teamwork skills.

Responsibilities

• Lead the team to deliver exceptional Guest Service.
• Train and coach new and existing employees.
• Ensure duties are completed and food & drinks are prepared with safety and quality.

Skills

Guest service

Team leadership

Coaching

Job description

205 S Meadow Street, Ithaca, New York 14850

The Wolak Group is currently hiring for a Shift Leader to join our network! We are an established Dunkin’ Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, so we strive every day to deliver exceptional service to our guests.

We’ll let you in on a little secret though...while everyone knows that America Runs on Dunkin’, at The Wolak Group, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Here’s what’s in it for you:

• Competitive Pay ranging from $16.25-$19.00/hr., plus tips. Compensation based on skills/prior experience
• Hours that work for you
• Tuition reimbursement through Southern NH University*
• Career development and growth
• Ongoing training and development opportunities
• Comprehensive health, dental, and vision coverage*
• 401K Savings to help you save for the future*
• Paid Time Off (PTO)
• Free/discounted food and beverage items

*Eligibility requirements

Here’s how you will help:

• Support operational excellence by role modeling and leading the team to deliver exceptional Guest Service
• Train and coach new and existing employees
• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience.

You are applying for work at The Wolak Group, a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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