Shift Leader

Taco Bell; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell is looking for a Shift Leader to assist in managing restaurant operations, focusing on customer satisfaction and team performance. This role emphasizes hands-on training, effective communication, and motivation within a vibrant, fast-paced environment, integral to Taco Bell's culture of creativity and passion.

Qualifications

• Supervisory experience in quick service or retail environments.
• Good attendance and punctuality.
• Basic computer literacy.

Responsibilities

• Maintain fast, accurate service and positive guest relations.
• Motivate and train team members.
• Ensure a safe working environment.

Skills

Teamwork

Customer satisfaction

Basic math skills

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc., which includes Pizza Hut and KFC. Founded in 1962 by Glen Bell, who brought tacos to the masses, Taco Bell now has nearly 7,000 restaurants in the United States and over 400 in 27 countries. The company aims to expand with 2,000 more restaurants worldwide in the next decade. Taco Bell is driven by the Live Más energy and passion of its people, focusing on serving people and making tacos.

What is "Live Más"?

"Live Más" represents Taco Bell's culture of breakthrough thinking, innovation, and customer focus. The company celebrates its people’s accomplishments and fosters a fun environment where employees serve great food and embody the brand’s energetic spirit.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader assists in managing shifts within the Taco Bell restaurant, ensuring customer satisfaction and profit. The role involves hands-on training, responding to customer needs, and modeling appropriate restaurant behaviors.

Responsibilities of the Shift Leader Position:

1. Maintain fast, accurate service and positive guest relations, ensuring product quality standards.
2. Ensure a safe working environment by modeling safe work behaviors.
3. Motivate and train team members.
4. Maintain equipment, facility, and grounds using a preventative maintenance program.
5. Guarantee food quality and 100% customer satisfaction.
6. Execute corporate and local marketing plans timely and effectively.
7. Promote recognition and motivation efforts among staff.
8. Provide regular feedback to the team and Restaurant General Manager.

Minimum Requirements: Is This You?

1. Must be at least 18 years old.
2. Supervisory experience in quick service or retail environments.
3. Good attendance and punctuality.
4. Basic business math and communication skills.
5. Basic computer literacy.
6. Enthusiasm, willingness to learn, and being a team player.
7. Commitment to customer satisfaction and a strong work ethic.

Why Taco Bell?

Joining Taco Bell means being part of a culture that values authenticity, creativity, and passion. We connect with fans through their passions like sports, gaming, and music. We foster a workplace where employees can grow, take risks, develop skills, and make a difference in a supportive environment.