Shift Leader

Ontario Trillium Foundation; Charlottesville (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation in Charlottesville, Virginia is seeking a dedicated team member responsible for daily oversight and execution of objectives related to sales and customer service. The ideal candidate will provide leadership support, maintain high customer service standards, and manage operations in a fast-paced environment. Qualifications include excellent communication skills, the ability to multi-task, and the ability to work both independently and as part of a team. Experience in a similar role is advantageous.

Qualifications

• Ability to pass applicable Company background checks.
• Excellent communication skills for interactions with management and customers.
• Superb ability to multi-task and adjust to changing priorities.

Responsibilities

• Provides leadership support to the Manager on Duty (MOD).
• Maintains high standards of customer service during operations.
• Communicates clearly and positively with management and team members.

Skills

Excellent written and verbal communication skills

Ability to multi-task

Ability to lead the team on duty

Ability to work independently and as part of a team

Ability to function in a dynamic, fast-paced environment

Job description

Summary: Assists in the daily oversight, coordination, and execution of stated objectives in sales, costs, team member retention, customer service and satisfaction, food quality, cleanliness, and sanitation.

Summary: Delivers excellent service, product, and image standards to maintain high customer satisfaction.

Essential Job Functions:

1. Provides leadership support to the Manager on Duty (MOD).
2. Maintains high standards of customer service during high-volume, fast-paced operations.
3. Communicates clearly and positively with management and team members.
4. Greets customers in person or via phone and takes orders professionally and promptly.
5. Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
6. Helps support shift management.
7. Communicates daily job assignments on each shift.
8. Oversees pre-close functions while ensuring service and food quality standards are maintained.
9. Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash, and coupons for accountability. Processes daily reports.
10. Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.
11. Avails chances to “up-sell” additional products.
12. Masters Point of Sale (POS) computer systems for automated order taking.
13. Handles currency and credit transactions quickly and accurately.
14. Follows procedures for safe food preparation, assembly and presentation.
15. Assists management with inventory control and stock ordering.
16. Builds loyal customers through friendly interactions and consistent appreciation.
17. Resolves complaints promptly and professionally.
18. Cross-trains and coordinates scheduling with team members to ensure seamless service.
19. Takes initiative to find extra tasks when scheduled duties are complete.
20. Assemble and fold boxes. Affix labels and promotional materials as needed.
21. Prepares a variety of pizzas and other menu items.
22. Measures ingredients required for specific items being prepared.
23. Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously.
24. Cleans, stocks and restocks work stations and display cases.
25. Transfers supplies and tools between storage and work areas.
26. Packs, weighs, and labels products as required.
27. Ensures supervisor is aware of food shortages.
28. Adheres to all quality standards, principles, guidelines, and policies.
29. Performs other duties as assigned.

Company-Wide Responsibilities:

1. Promotes company policies and advocates for Team Commonwealth.
2. Assures proper attendance and actions.
3. Provides and receives positive feedback and/or constructive criticism.
4. Maintains good communication with co-workers.
5. Serves as a resource for co-workers.
6. Cross-trains, learns how role interacts with other departments.
7. Works with manager and management to solve problems, providing suggestions as needed.
8. Maintains clean and organized work area, taking ownership of surroundings.
9. Maintains appropriate confidentiality in information.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to pass applicable Company background checks.
• Excellent written and verbal communication skills as needed in interactions with management, customers, and to take and process orders.
• Superb ability to multi-task.
• Ability to function in a dynamic, fast-paced environment.
• Ability to adjust to changing priorities.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to take orders over the counter or phone.
• Ability to work independently and as part of a team.
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
• Ability to lead the team on duty.