Shift Leader

Big Boy Restaurant Group; Charlotte (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive training program

Meal discounts

An open-door work environment

Paid time off

Pride of working with a historic company

Job summary

Big Boy Restaurant Group in Charlotte, MI, is seeking an entry-level Shift Leader to assist the management team in ensuring total guest dining satisfaction. The primary role includes managing, coaching, and delegating to ensure high-quality food, friendly service, and compliance with cleanliness standards.

Ideal candidates should have a passion for excellent customer service, the ability to lead a team, and a commitment to maintaining safety and sanitation standards. This full-time position offers competitive wages and benefits.

Qualifications

• Ability to manage and delegate tasks effectively.
• Strong customer service orientation.
• Experience in a fast-paced environment.

Responsibilities

• Manage cash assets and ensure accuracy.
• Work with management to achieve sales goals.
• Enforce company policies and safety regulations.
• Maintain cleanliness and sanitation standards.
• Train and support employees for guest satisfaction.

Skills

Customer service

Team leadership

Cash handling

Safety and sanitation standards

Job description

Overview

At Big Boy, we strive to make every experience iconic for anyone who chooses to join us. When you visit our restaurants, you’ll find clean, welcoming, warm vibes waiting to make your day a bit better.

Our team members are committed to delivering top notch service and great food to our guests just as they always have since 1936. If you share that same passion to create craveable moments for our customers and staff alike, we can’t wait to speak with you about joining team Big Boy!

This entry level management position assists the management team by ensuring total guest dining satisfaction. The primary role of the Shift Leader is to ensure hospitality excellence by managing, coaching and delegating to employees to ensure the timely delivery of top quality food, friendly and welcoming behaviors and that our high cleanliness and sanitation standards are maintained.

Responsibilities

• Protects the cash assets of the restaurant during each shift. This includes counting and verifying the contents of the safe and cash drawers at the beginning and end of each shift, completing the bank deposit slip for the shift and entering the information in the safe log.
• Works with the Executive General Manager and the Assistant Manager(s), as a team, to achieve maximum sales and profits while maintaining excellence in operational standards and procedures.
• Consistently enforces all Company policies, procedures and standards. Ensures all government laws, rules and regulations are followed to the letter of the law regarding wages, hours and sanitation. Completes all required documentation on the proper forms.
• Works with the management team to implement all advertising and promotions coordinated by the Marketing Department, ensuring that all food is prepared and presented properly 100% of the time.
• Maintains strict safety and sanitation standards in the restaurant.
• Assists the management team to ensure all employees receive proper training.
• Supports the management team at all times with the primary focus being complete guest satisfaction.
• Maintains a professional appearance, adhering to uniform standards at all times.

Perks

• Competitive wages
• Comprehensive training program
• Meal discounts
• An open-door work environment
• Paid time off - insurance benefits for eligible team members
• Pride of working with a company that’s been woven into the fabric of America since 1936

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Work Location: In person

Location: Charlotte, MI 48813

Job Level: Management

Job Type: Full Time

Job Shift: Any

Big Boy Restaurants is an Equal Employment Opportunity Employer.