Shift Leader

Tropical Smoothie Cafe; Cedar Park (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Tropical Smoothie Cafe is seeking a proactive Crew Leader to oversee daily cafe operations and lead the team toward delivering our signature hospitality. You will train staff, maintain brand standards, and ensure smooth station performance during busy shifts.

Expected duties include coaching crew, managing inventory and labor, and upholding the four values that define our culture: Solid Relationships, Playing to Win, Creative Spirit and Living Better.

Qualifications

• Trains and coaches crew members during each shift to uphold brand standards.
• Completed Café Basics Training Program and Certified Trainer Program.
• Knowledgeable and proficient in each position within the cafe.

Responsibilities

• Interacts with crew members and customers using Tropitude.
• Delivers Unparalleled Hospitality to each customer that visits our cafe.
• Ensures each station is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the cafe.
• Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.

Skills

Trains and coaches crew members

Café Basics Training Program

Certified Trainer Program

Brand standards knowledge

Job description

ESSENTIAL FUNCTIONS

Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes

Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).

Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.

Knowledgeable and proficient in each position within the cafe.

Successfully completed the Café Basics Training Program and Certified Trainer Program.

Ensures each station is operating to Tropical Smoothie Cafe’s standards.

Trains and coaches crew members during each shift to ensure brand standards are upheld.

Uses tools to accomplish goals, manage labor and control inventory.

Performs any additional tasks necessary to run the cafe.

Requirements:

REQUIRED EXPERIENCE

Experienced Tropical Smoothie Cafe Crew Member.

Legally able to work within the State and Federal

guidelines.

PHYSICAL REQUIREMENTS

Continuous standing and walking throughout the duration of each shift.

Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out

trash.

Constant face-to-face interactions with crew members and customers.

Safely navigate in a fast-paced cafe environment.

Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

Most shifts are between six to eight hours, but this may vary.

Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and

may have additional opening/closing responsibilities.

Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.

Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.

Fun, fast-paced, upbeat environment with no fryers!

At Tropical Smoothie Cafe, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Crew Leaders are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you are Smart and have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Café Crew Leader.