Shift Leader

Coffee and Bagel Brands; Cary (NC); On-site; USD 20,664 - 27,552; Full time

Job summary

Coffee and Bagel Brands in Cary, NC, is seeking a Shift Leader to guide the store in partnership with the General Manager or Assistant General Manager. The role focuses on driving team engagement, guest satisfaction, and adherence to SOP and quality standards during shifts.

Qualified candidates bring leadership experience in hospitality or retail, flexibility for early mornings and weekends, and a commitment to professional growth within a dynamic, service‑oriented environment at Caribou Coffee

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience or be trained and approved to take responsibility as Shift Leader.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction with a commitment to Make Fun Happen.
• Ensure team executes SOP and quality standards correctly and consistently.
• Coach and develop Team Members, providing feedback and growth opportunities.
• Admin tasks such as bank deposits, inventory, store product orders as assigned.

Education

High school diploma or GED

Job description

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Demonstrate "total store vision" to take ownership of the look and feel of the store
• Be knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverage effective communication on the floor during the shift
• See the needs of the team and guest and address situations before they become problematic
• Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks
• Take ownership not only for the current shift, but also for the shift that follows
• Ensure the team is executing SOP and quality standards correctly and consistently
• Actively coach and give feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Train team on role responsibilities, product knowledge and promotional items
• Perform administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and others as assigned
• Actively develop Team Members and engage in conversations about career and professional growth
• Bring the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Take ownership of their impact on other people and actively manage how they show up
• Demonstrate confidence and own the decision‑making responsibility of being the Manager on Duty
• Be resilient under pressure and bring a sense of calm in critical moments
• Bring joyfulness to leading the team, serving guests and being a community member
• Seek to be of service and create success for others
• Bring enthusiasm and curiosity to the responsibility of being a subject‑matter expert and helping others grow
• Demonstrate the humility and curiosity needed to lead a diverse group of people and show eagerness to grow and learn
• Give powerful feedback and always look to make the biggest difference by coaching the team from commitment, not compliance
• Take ownership and be eager to make a positive impact on others
• Seek to create an inclusive and inspiring culture on every shift with every team member
• Take full ownership of their own development and actively seek feedback and growth opportunities

Skills and Qualifications

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience or be properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent
• A valid driver's license and reliable transportation

Physical Requirements

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

Location

109 SW Maynard Road, Cary, North Carolina 27511

Equal Employment Opportunity

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Caribou Coffee Company, Inc. and its subsidiaries are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.

Brand

Caribou Coffee