Shift Leader

Default CKE Brand; Calera (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Ultipro is seeking a Shift Leader to assist the General Manager with restaurant management and ensure crew performance aligns with the business plan. You will support the management team and monitor daily operations to deliver quality product and service.

Responsibilities include coaching Crew, driving sales, controlling costs, following policies, and participating in training and meetings. The role requires 2–3 years of management experience, HS diploma or GED, and strong planning, teamwork,

Qualifications

• Approx. 2–3 years of restaurant management experience or education.
• High School Diploma or GED is required.
• Excellent planning and time management skills.
• Team-building and leadership abilities.
• Investigative and problem-solving skills.
• Able to troubleshoot cash handling problems.
• Reliable transportation and valid driver's license.
• Must have a phone or reliable means to communicate with the restaurant.

Responsibilities

• Ensure quality product and customer service to deliver satisfaction.
• Improve skills and performance of Crew Members.
• Support sales and profit goals; help control costs by guiding shifts.
• Comply with company policies and procedures.
• Model and promote company values.
• Communicate effectively with internal/external contacts.
• Attend trainings and participate in meetings/webinars.
• Perform other duties or special projects as needed.

Skills

Planning

Time management

Team building

Problem solving

Communication

Analytical thinking

Education

HS diploma/GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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