Shift Leader

Dunkin’ @ The Wolak Group - Bridgeport; Bridgeport (NY); On-site; USD 22,386 - 26,174; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Comprehensive health coverage

401K savings plan

Paid Time Off

Free/discounted food

Job summary

The Wolak Group in Bridgeport, NY is seeking a Shift Leader for their Dunkin' franchise. This role involves leading a team to ensure exceptional guest service, training new hires, and maintaining operational excellence. With competitive pay ranging from $16.25 to $19.00 per hour plus tips, the position offers various benefits such as tuition reimbursement, health coverage, and career development opportunities. Join us to be part of a growing team dedicated to providing great coffee and service.

Qualifications

• Experience in customer service is essential.
• Ability to lead and train a diverse team.
• Strong communication skills for effective guest interaction.

Responsibilities

• Lead the team to deliver exceptional guest service.
• Train new and existing team members.
• Ensure quality food and drinks are served.

Skills

Customer service

Leadership

Team training

Job description

Overview

8010 SR 31, Bridgeport, New York 13030

The Wolak Group is hiring for a Shift Leader to join our network. We are an established Dunkin’ Franchise with 90+ locations and growing.

Nothing makes us happier than providing our guests with America’s favorite coffee, refreshing beverages, tasty baked goods and snacks. Our customers are the reason we are in business, and we strive every day to deliver exceptional service to our guests.

We’ll let you in on a little secret though... while everyone knows that America Runs on Dunkin’, at The Wolak Group, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Benefits

To keep our amazing team running, employees at our restaurants enjoy a bunch of perks:

• Competitive pay ranging from $16.25–$19.00/hr, plus tips. Compensation based on skills/prior experience

• Hours that work for you

• Tuition reimbursement through Southern NH University*

• Career development and growth

• Ongoing training and development opportunities

• Comprehensive health, dental, and vision coverage*

• 401K savings to help you save for the future*

• Paid Time Off (PTO)

• Free/discounted food and beverage items

*Eligibility requirements

Responsibilities

• Support operational excellence by role modeling and leading the team to deliver exceptional guest service

• Train and coach new and existing employees

• Ensure team members complete all assigned duties and serve safe, quality food/drinks as part of creating a superior guest experience

To view the full job description, please review the posting.

About the Employer

You are applying for work at The Wolak Group, a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Many Dunkin’ restaurants are owned and operated by an independent franchisee. Each Dunkin’ franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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