Shift Leader

Insomnia Cookies; Boone (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the fast-casual dining scene is seeking a Shift Leader at the Boone location. This hands-on role requires excellent customer service, effective team leadership, and adherence to operational standards. Ideal candidates will have prior customer service experience and possess strong communication and leadership skills, contributing to a vibrant workplace environment.

Benefits

Pay-on-Demand

Paid vacation and sick time off

Pet insurance

Job stability

Achievable growth/promotion opportunities

Fun team environment

Qualifications

• At least 1 year in a customer service role.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Responsibilities

• Provide customer service and quality products.
• Support operations and train team members.
• Maintain cleanliness and safety standards.
• Manage cash handling and deposits.

Skills

Outstanding communication

Time management

People skills

Detail focused

Results-oriented

Leadership by example

Tools

Point of Sales systems

Job description

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As a Shift Leader at our Boone store located at 128 Appalachian St, Boone NC 28607, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed
• Excellent training & mentorship.
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us