Shift Leader

Pura Vida Miami; Boca Raton (FL); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health & Wellness

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami in Boca Raton is seeking a proactive store supervisor to lead daily operations, deliver outstanding customer service, and maintain a clean, welcoming environment in a fast-paced setting.

You will schedule and supervise shifts, train team members, monitor attendance, enforce health and safety standards, and support the General Manager to ensure smooth store performance; bilingual English/Spanish is a plus.

Qualifications

• Minimum 1 year experience in customer service in a hospitality environment.
• Minimum 1 year of management experience in a hospitality environment.
• High School Diploma or GED; 2 years of college preferred.
• Food Handler certification or equivalent.
• Bilingual English/Spanish a plus.

Responsibilities

• Lead by example, delivering positive communication with the team.
• Deliver outstanding customer service and resolve issues efficiently.
• Motivate and guide team members to exceed customer expectations.
• Ensure compliance with food safety laws and sanitation regulations.
• Assist the General Manager with store procedures and policies.
• Cover shifts and support stations, organize schedules and supervise staff.
• Monitor attendance, punctuality, and time-off requests.
• Assign duties to optimize productivity and supervise tasks.
• Provide guidance and training to new and existing team members.
• Conduct performance reviews and drive continuous improvement.
• Handle employee requests and address concerns.
• Uphold policies and health, safety, and employment standards.

Skills

Leadership

Customer service

Communication

Problem-solving

Team management

Bilingual English/Spanish

Flexibility

Food safety knowledge

Education

High School Diploma or GED

College coursework preferred

Job description

Compensation: $23-$24/hour (including tips) – $18/hour base $5-$6/hour in tips (based on recent averages).

We are a lifestyle brand!

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today’s lifestyle, offering an intimate, yet fast and consistent, experience to our customers.

We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTION:

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Ensure compliance with all food safety laws and sanitation regulations.
• Assist the General Manager with enforcing and maintaining all procedures and policies of Pura Vida at the store level.
• Responsible for covering all shifts and supporting stations.
• Responsible for organizing, scheduling and supervising shifts of team members.
• Assist the General Manager in monitoring employee attendance, punctuality, and time-off requests.
• Assign duties to team members based on their roles and skills to optimize productivity.
• Supervise employees and provide assistance with tasks as necessary to maintain operational efficiency.
• Conduct performance reviews and provide feedback to both upper management and team members to promote continuous improvement.
• Handle employee requests and address any concerns.
• Train new and existing team members on their roles and responsibilities to ensure high performance. Uphold company policies, as well as health, safety, and employment standards.
• Perform other duties as assigned to support overall store operations.

REQUIREMENTS:

• Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.)
• High School Diploma or GED required; 2 years of college preferred
• Minimum 1 year of experience in management in a hospitality environment
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Experience with guest services management and demonstrates leadership abilities.
• Flexibility to work closing shifts and during weekends.
• Must be able to frequently lift and or move up to 50 pounds
• Bilingual proficiency (English and Spanish) is a plus.
• Able and willing to close the restaurant as needed, by following all closing procedures.

BENEFITS:

• Health & Wellness — Medical, Dental & Vision, and more!
• Discounted Meals
• Growth Opportunities
• 401(k) Plan with Company Match

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.

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