Shift Leader

Workstream; Thomasville (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free staff meals!

Additional employee discounts

Flexible schedules

Internal career growth opportunities

Job summary

Workstream in Thomasville, North Carolina, seeks energetic Shift Leaders to supervise operations, ensuring food safety and cleanliness while delivering exceptional customer service. The ideal candidate will train staff, manage cash, and uphold brand standards. Responsibilities include performing crew member tasks, coordinating breaks, and ensuring a positive customer experience. Candidates must be health and safety conscious. Join a dynamic environment with opportunities for internal growth and flexible scheduling.

Qualifications

• Exceptional customer service is a major requirement.
• Ability to manage and motivate crew members.
• Health and safety conscious at all times.

Responsibilities

• Supervise the operations of a shift.
• Ensure cleanliness and safety standards are maintained.
• Train newer or less experienced crew members.
• Resolve customer issues effectively.
• Manage cash and proper accounting.

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop.

What we can offer you

• Free staff meals!
• Additional employee discounts
• Flexible schedules
• Internal career growth opportunities

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major requirement.

Essential Duties & Responsibilities

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensures that each Guest receives outstanding service by greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Ensures store policies are being followed by all staff members.
• Ensures appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Opens and/or closes the Restaurant and meets required work hours.
• Manages and motivates the crew members.
• Coordinates breaks effectively and quickly.
• Assembles and packages orders according to the Wingstop standard.
• Assists all other positions when necessary.
• Assists in keeping the kitchen & dining room clean throughout the shift.
• Ensures that all crew members are always health and safety conscious.
• Resolves customer issues with efficiency and a good attitude.
• Ensures that the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are followed.

Additional Duties

• Promotes the Wingstop Brand and upholds the mandatory operating requirements including QSC requirements.
• Enforces the Wingstop uniform and jewelry policy.
• Ensures that each guest has a positive, long‑lasting impression of the Wingstop experience.
• Controls cash, accounting for voids and refunds.
• Meets daily and weekly cleaning tasks.
• Ensures order quote times are met and adjusted for peak business hours.
• Avoids overtime for the crew unless it is an emergency and approved by the general manager.
• Maintains a well‑managed Kitchen and organized positions during peak periods.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.