Shift Leader

Wingstop; Big Bear Lake (CA); On-site; USD 17,000 - 25,000; Full time

Job summary

Wingstop is seeking a Shift Leader to oversee daily operations in our California restaurant. You will supervise the team, handle opening/closing duties, and ensure high-quality service and guest satisfaction.

Strong leadership and communication are essential to drive sales and streamline shift performance. You must be 18+, have a high school diploma or equivalent, and be able to lift up to 40 lbs and stand for long periods while using a computer/Cash register.

Qualifications

• Must be 18 years of age.
• Must have a High school diploma or equivalent.

Responsibilities

• Provide a quality product and guest service experience to ensure total guest satisfaction.
• Lead and supervise daily shift activities with energy and enthusiasm.
• Plan and organize daily routines and administrative duties.
• Open or close the restaurant as directed by management.
• Support the goals and directives of the restaurant management.
• Follow cash handling and POS procedures accurately.
• Resolve guest questions and complaints promptly with management involvement.
• Delegate tasks to team members and ensure timely completion.

Skills

Leadership

Customer service

Communication

Team coordination

Education

High school diploma or equivalent

Tools

Cash register

Computer

Job description

Akash Management, LLC is a restaurant leading company while doing business as Wingstop. Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained workforce that is focused on delivering the best restaurant experience for our guests.

This job posting contains some general information about what it is like to work in our restaurant but is not a complete job description. People who work in our restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

The Shift Leader is in charge in the absence of the General Manager supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Makes sound business decisions quickly to ensure guests receive service beyond their expectations.

Shift Leader Primary Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.

• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.

• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.

• Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.

• Supports the goals, decisions and directives of Restaurant Management.

• Follows all POS comp procedures and cash handling procedures.

• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.

• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.

Shift Manager Requirements

• Must be 18 years of age

• Must have High school diploma or equivalent

• Must have the ability to lift and/or move up to 40 lbs. comfortably

• Able to stand for long periods of time, bend, and stoop

• Comfortable working occasionally in walk-in coolers and freezers

• Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus.

• Ability to operate a computer and/or Cash register.

• Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.

• Willing to cross-train on various positions within the restaurant

Job Type:

• Full-time or Part-time with flexible scheduling