Shift Leader

Wingstop; Great Falls (MT); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

Wingstop is seeking a Shift Leader in Great Falls, MT, to support the management team in maximizing sales and delivering an outstanding guest experience. The role involves coordinating daily operations, supervising staff, handling cash procedures, and ensuring opening/closing tasks are completed efficiently.

You will help maintain high standards, train team members, and resolve guest questions with management oversight.

Qualifications

• Must be 18 years of age.
• Must have High school diploma or equivalent.
• Must be able to lift up to 40 lbs and stand for long periods.

Responsibilities

• Consistently provide a quality product and guest service experience delivering total guest satisfaction.
• Establish an environment of trust with open communication across the organization.
• Plan, organize and implement daily operational routines and complete required paperwork.
• Supervise and perform opening or closing duties as directed by management.
• Support the goals, decisions and directives of Restaurant Management.
• Follow POS procedures and cash handling policies.
• Resolve guest questions, complaints, and problems promptly with management involvement.
• Delegate shift responsibilities and ensure tasks and checklists are completed; set higher goals for the team.

Skills

Guest service

Communication

Planning & organizing

Supervision

Cash handling

Cross-training

Education

High school diploma or equivalent

Tools

POS system

Cash register

Job description

Akash Management, LLC is a restaurant leading company while doing business as Wingstop. Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained workforce that is focused on delivering the best restaurant experience for our guests.

This job posting contains some general information about what it is like to work in our restaurant but is not a complete job description. People who work in our restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

The Shift Leader is in charge in the absence of the General Manager supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Makes sound business decisions quickly to ensure guests receive service beyond their expectations.

Shift Leader Primary Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.

• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.

• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.

• Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.

• Supports the goals, decisions and directives of Restaurant Management.

• Follows all POS comp procedures and cash handling procedures.

• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.

• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.

Shift Manager Requirements

• Must be 18 years of age

• Must have High school diploma or equivalent

• Must have the ability to lift and/or move up to 40 lbs. comfortably

• Able to stand for long periods of time, bend, and stoop

• Comfortable working occasionally in walk-in coolers and freezers

• Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus.

• Ability to operate a computer and/or Cash register.

• Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.

• Willing to cross-train on various positions within the restaurant

Job Type

• Full-time or Part-time with flexible scheduling