Shift Leader

Smith Dairy Queens, Ltd.; Bellville, Town of Union (TX, NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to oversee restaurant operations and guide hourly staff. In this dynamic role, you will ensure exceptional customer service, manage staff effectively, and maintain high standards of quality and cleanliness. The ideal candidate will possess strong leadership skills, a commitment to team building, and the ability to resolve conflicts efficiently. If you are ready to take on the challenge of leading a team in a fast-paced environment and making a significant impact on customer satisfaction, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years old with a high school diploma.
• 1+ years of management experience in a restaurant chain required.

Responsibilities

• Provide leadership and guidance to hourly staff during shifts.
• Ensure guest service meets quality, value, and cleanliness standards.

Skills

Customer Service

Team Building

Conflict Resolution

Mathematics

Communication Skills

Education

High School Diploma

Tools

Windows-based Computer

Job description

The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.

Essential Functions

1. Assist in the management of specific areas of the restaurant during scheduled shifts.
2. Ensure that the restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation, and delegation of tasks during both peak and non-peak periods.
3. Conduct orientation, training, and evaluation of crew members in all functional areas.
4. Assist hourly employees at the point of sale in the execution of product promotions.
5. Ensure guest service in all areas meets applicable standards for quality, value, and cleanliness.
6. Handle minor customer complaints, taking prompt and appropriate action to resolve problems and make determinations when to report to the management team on more serious complaints.
7. May contribute to the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
8. Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
9. Able to perform the duties of all other non-management positions.
10. Inform immediate supervision promptly of all problems or unusual matters of significance.
11. Perform other duties and responsibilities as requested by the management team.

Qualifications

1. Must be at least 18 years of age.
2. High school diploma.
3. 1-year minimum of management experience at a restaurant chain.
4. Dedication to providing exceptional customer service.
5. Exceptional teambuilding capacity.
6. Strong math and Windows-based computer literacy.
7. Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills.
8. Ability to work flexible hours and days to support business hours and needs.

For physical requirements of the position, please contact HR for the complete job description.