Shift Leader

Insomnia Cookies LLC; Austin (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Shift Leader in Austin, where you will lead a dynamic team in providing exceptional customer service and delicious baked goods. This role not only involves managing daily operations but also fostering a fun and engaging work environment. With a commitment to quality and customer satisfaction, you will play a key role in ensuring a smooth and enjoyable experience for every guest. Enjoy flexible hours, daily pay, and a range of perks including paid time off and employee discounts. If you're passionate about leading a team and delivering sweet experiences, this opportunity is perfect for you!

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth/promotion opportunities

Fun team environment

Employee discount

FREE cookies with every shift

Qualifications

• 1+ year experience in customer service roles.
• Proficient with Point of Sale systems.
• Strong leadership and communication skills.

Responsibilities

• Provide exceptional customer service and quality products.
• Support store leadership by maintaining operations during shifts.
• Delegate tasks for baking, cashiering, and cleaning.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Leadership

Detail Oriented

Ability to Lift 40 lbs

Education

High School Diploma or Equivalent

Job description

As a Shift Leader at our Austin, TX store located at 1401 E. 6th St, Austin, TX 78702, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

1. Flexible part-time work schedules
2. Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
3. Paid vacation and sick time off
4. Interactive training & mentorship
5. Pet insurance for your furry loved ones
6. Job stability with a rapidly growing and reputable company
7. Achievable growth/promotion opportunities
8. You get to work in a fun, exciting team environment
9. Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

1. Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
2. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
3. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
4. Support and work alongside the Cookie Crew
5. Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
6. Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

1. At least 1 year of working experience in a customer service focused role
2. Point of Sale systems experience
3. Outstanding communication, time management, and people skills
4. Outgoing/friendly/patient demeanor
5. Detail focused and results-oriented
6. Ability to lead-by-example and motivate others
7. Ability to lift up to 40 lbs.
8. Legally eligible to work in the United States
9. Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!