Shift Leader

Workstream; Allentown (Lehigh County); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Fun environment

Flexible schedules

Mentorship from Owner/Operator

Leadership opportunities

Competitive pay

Job summary

Chicken Salad Chick in Allentown, PA is hiring a Shift Lead to help our team deliver friendly, efficient service in a new, growth-focused location.

The role rotates through opening, mid-shift and closing, with leadership responsibilities, coaching staff, maintaining quality, and ensuring cleanliness and safety. Join us for a hands-on hospitality role with opportunities to develop real-world management skills and contribute to a community-focused franchise.

Qualifications

• Requires strong customer service skills and the ability to lead and coach a team.
• Demonstrates reliable work ethic and flexible scheduling.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Serving guests by taking orders and processing payments with a respectful approach.
• Delivering meals and ensuring excellent hospitality at all times.
• Maintaining cleanliness of work areas, dining room, and restrooms.
• Stocking supplies to keep the shift running smoothly.
• Lead and coach team members, uphold restaurant standards.

Skills

Customer service

Team leadership

Communication

Reliability

Education

High School diploma or equivalent

Job description

Join our team at Pennsylvania's very first Chicken Salad Chick! Be a part of something new, exciting, and growing. We have an opening for a Chicken Salad Chick Shift Lead position. The work schedule for this position will rotate to include a combination of opening, mid‑shift, and closing. Please only apply if you are available to work these hours. Working at Chicken Salad Chick is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment.

Perks/Benefits

• A fun work environment where you can positively influence others.
• Flexible schedules (closed on Sundays.)
• Learn first‑hand from an experienced Owner/Operator that cares about you personally and is actively involved in the community.
• Leadership opportunities to gain real‑world management experience to help you reach your professional goals.
• Competitive pay.

Responsibilities

• Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.
• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Making deliveries
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder

Requirements

• You must be hard‑working, team‑oriented, friendly, honest and have great customer service skills.
• Reliable transportation with a current driver's license is required
• Be authorized to work in the United States
• Be at least 18 years old
• Must have a High School diploma or equivalent
• Be available to work any time including Saturdays- time off can be given for special requests
• Have at least one‑year previous restaurant management or leadership experience is preferred.
• Excellent verbal and written communication skills

Chicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads, homemade sides, delicious soups, and great sandwiches. This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.