Shift Lead - Youngstown 4 Boardman Canfield (OH0718) (71934)

ModWash; Youngstown (OH); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Paid training

Free car washes

401K match

Medical, Dental and Vision Insurance

Career advancement

Team-oriented environment

Job summary

ModWash in Youngstown, OH is hiring for a Full-Time Customer Service Associate to greet customers, present packages, and guide guests through memberships. You will engage with customers during and after the wash to ensure satisfaction and work with the team to hit sales goals.

This role requires a passion for serving others, strong communication, and the ability to work evenings and weekends in a fast-paced environment. Training is provided and employee benefits are offered.

Qualifications

• Excellent customer service skills.
• Previous sales experience is a plus.
• Outgoing, energetic personality with strong communication.
• Strong interpersonal skills.
• Ability to motivate teammates in a fast-paced environment.
• Flexible schedule including evenings and weekends.

Responsibilities

• Deliver mind blowing customer service to all customers.
• Actively sell ModWash packages and unlimited memberships.
• Guide guests through packages and memberships.
• Engage with customers pre/post wash to ensure satisfaction.
• Collaborate with the team to meet sales goals.
• Perform opening/closing site tasks and maintain site standards.
• Maintain and troubleshoot on-site equipment when needed.
• Oversee productivity, breaks, and safety of staff.
• Support business improvements and policy compliance.
• Keep facilities clean and presentable.

Job description

Job Details: Job Location: Youngstown, OH 44512, Position Type: Full Time, Salary Range: $15.50 Base+Commission/month, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service, Be Bold. Be Kind. Be You.

Join our dynamic team at ModWash, where our mission is to deliver a legendary car wash experience while helping customers keep their vehicles clean all year-round!

What you’ll do:

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guideand assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

What you’ll need:

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Qualifications: Physical Job Requirements:

• Ability to work outdoors in all weather conditions and seasons
• Be on your feet for extended periods of time/ the entire work shift
• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
• Ability to carry, lift, push, pull, and move up to 25 pounds
• Alert and able to maneuver around moving vehicles and equipment
• Respond quickly to sounds
• Move safely over uneven terrain and in confined spaces
• See clearly and respond to dangerous situations
• Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

Benefits:

• Base pay plus commission for top three membership planssold
• Paid training and coaching
• Free employee car washes
• Fun, team-oriented work environment
• Career advancement opportunities
• 401K match
• Medical, Dental and Vision Insurance options

ModWash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time