Shift Lead - Akron (OH0707) (70418)

Modwash; Akron (OH); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Base pay plus commission

Paid training

Free employee car washes

401K match

Medical, Dental and Vision Insurance

Job summary

ModWash in Akron, Ohio is seeking a personable Customer Service / Key Holder to run daily operations, greet guests, and promote membership packages. You'll help customers choose the best plan and ensure a great visit.

This role requires a passion for service, ability to work flexible hours including evenings and weekends, and teamwork to hit sales goals. Benefits include paid training and a supportive, fast-paced environment.

Qualifications

• Experience delivering great customer service.
• Sales experience is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver mind blowing customer service and greet customers with a friendly attitude.
• Actively sell and present ModWash packages and unlimited memberships.
• Guide guests through packages and membership options.
• Collaborate with the team to meet sales goals.
• Perform opening and closing site responsibilities.
• Maintain on-site equipment and troubleshoot as needed.
• Oversee productivity, breaks, and safety of employees.
• Seek opportunities to improve the business.
• Ensure compliance with laws and company policies.
• Keep facilities clean and presentable.

Skills

Customer service

Sales skills

Communication

Teamwork

Flexible schedule

Job description

Job Details

Job Location: Akron, OH 44319
Position Type: Full Time
Salary Range: $15.50 Base+Commission/month
Travel Percentage: None
Job Shift: Any
Job Category: Customer Service
Be Bold. Be Kind. Be You.

Join our dynamic team at ModWash, where our mission is to deliver a legendary car wash experience while helping customers keep their vehicles clean all year-round!

Key Holders are responsible for the daily operations at a ModWash location with opening and closing site responsibilities. You’ll work as a team to drive membership sales while ensuring each guest has an outstanding experience to help grow the ModWash brand. You’ll educate them on the value and savings of becoming a member and help them select the best package to suit their needs.

What you’ll do:

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guideand assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

What you’ll need:

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

QualificationsPhysical Job Requirements:

• Ability to work outdoors in all weather conditions and seasons
• Be on your feet for extended periods of time/ the entire work shift
• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
• Ability to carry, lift, push, pull, and move up to 25 pounds
• Alert and able to maneuver around moving vehicles and equipment
• Respond quickly to sounds
• Move safely over uneven terrain and in confined spacesSee clearly and respond to dangerous situations
• Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

Benefits:

• Base pay plus commission for top three membership plans sold
• Paid training and coaching
• Free employee car washes
• Fun, team-oriented work environment
• Career advancement opportunities
• 401K match
• Medical, Dental and Vision Insurance options

ModWash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time