Shift Lead - Youngstown 3 Boardman (OH0704)

ModWash; Boardman Township (OH); On-site; USD 27,000 - 47,000; Full time

Benefits offered by this job

Paid training

Free employee car washes

Career advancement opportunities

401K match

Medical, Dental and Vision Insurance

Job summary

ModWash in Youngstown, OH is seeking a full-time Customer Service Associate to join our team. The role focuses on delivering exceptional service, educating guests on value of memberships, and driving package sales at the pay station and tunnel entrance.

You will work with a fun, energetic team, support opening/closing shifts, and help maintain a clean, welcoming facility while staying compliant with policies. Base pay is $15.50 per hour plus monthly commission.

Qualifications

• Passion for serving others.
• Excellent customer service and communication.
• Outgoing, energetic personality.
• Strong interpersonal skills.
• Ability to motivate teammates in a fast-paced setting.
• Flexible availability including evenings and weekends.

Responsibilities

• Deliver outstanding customer service and greet customers with a smile.
• Educate customers on ModWash packages and memberships.
• Guide guests through packages and membership options.
• Engage with customers before and after wash to ensure satisfaction.
• Collaborate with team to meet sales goals.
• Handle opening and closing site duties; maintain site standards.
• Maintain on-site equipment and troubleshoot as needed.
• Oversee productivity, breaks, and safety of the team.
• Look for ways to improve the business.
• Ensure compliance with laws and company policies.
• Keep facilities clean and presentable.

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Team motivation

Flexible schedule

Job description

Job DetailsJob Location: Youngstown, OH 44512Position Type: Full TimeSalary Range: $15.50 Base+Commission/monthTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServiceBe Bold. Be Kind. Be You.

Join our dynamic team at ModWash, where our mission is to deliver a legendary car wash experience while helping customers keep their vehicles clean all year-round!

Key Holdersare responsible for the daily operations at a ModWash location with opening and closing site responsibilities. You’ll work as a team to drive membership sales while ensuring each guest has an outstanding experience to help grow the ModWash brand.You’ll educate them on the value and savings of becoming a member and help them select the best package to suit their needs.

What you’ll do:

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guideand assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

What you’ll need:

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

QualificationsPhysical Job Requirements:

• Ability to work outdoors in all weather conditions and seasons
• Be on your feet for extended periods of time/ the entire work shift
• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
• Ability to carry, lift, push, pull, and move up to 25 pounds
• Alert and able to maneuver around moving vehicles and equipment
• Respond quickly to sounds
• Move safely over uneven terrain and in confined spaces
• See clearly and respond to dangerous situations
• Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

Benefits:

• Base pay plus commission for top three membership planssold
• Paid training and coaching
• Free employee car washes
• Fun, team-oriented work environment
• Career advancement opportunities
• 401K match
• Medical, Dental and Vision Insurance options

ModWash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time