Shift Lead WI

Anchor Point Management Group; Prairie du Chien (WI); On-site; USD 16,531 - 22,041; Part time

Job summary

Anchor Point Management Group is seeking a Shift Leader for their restaurant in Prairie du Chien, WI. This hourly position ensures high standards of customer service, cleanliness, and operational management. Responsibilities include supervising staff, taking customer orders, and maintaining compliance with food safety standards.

The ideal candidate will have at least 6 months of supervisory experience and a high school diploma or GED. A positive attitude and strong communication skills are essential. Flexible working hours will be required.

Qualifications

• Must be at least 18 years old.
• Completed required learning zone training and certifications.
• Minimum of 6 months in a shift management or supervisory role.
• Ability to work flexible hours.
• Solid oral and written communication skills.

Responsibilities

• Greet customers with a friendly demeanor.
• Prepare and package food and drink products.
• Operate cash registers and process payments.
• Maintain cleanliness and sanitation of the restaurant.
• Restock inventory and supplies.
• Conduct food safety and prep audits daily.
• Manage shifts and offer coaching to team members.

Skills

Customer service skills

Cash handling

Food safety knowledge

Team management

Communication skills

Education

High school diploma or GED

Job description

Job Details: Job Location: 37482 US Highway 18 - Prairie Du Chien, WI 53821 Salary Range: $12.00 - $16.00 Hourly

Position Summary

The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands‑on operational work on an ongoing basis to assist in training employees, responding to guest service needs, and otherwise role‑model appropriate skills and behaviors in their restaurant. The shift leader may assume full responsibility for the closing of the restaurant and, on occasion, the opening of the restaurant when other management is unavailable. You will ensure that our food is served safely, provide consistent customer satisfaction, provide your team with a great restaurant to work, and operate each and every shift to standard at the restaurant.

Duties and Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitors, performance, and share responsibility for cash procedures.

Qualifications and Knowledge & Skill Requirements

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certifications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Ability to learn quickly with a can‑do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and is able to arrive to work on time.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The Company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners and managers. This job description is intended to describe the general level of work being performed and is not intended to be all‑inclusive.