Shift Lead | Wellesley

Blank Street, Inc.; Wellesley (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary coffee on shift

Complimentary treats on shift

Free Blank Street swag

Paid time off (tenure-based)

Sick time

Holiday pay 1.5x

Job summary

Blank Street in Massachusetts seeks a hands-on Shift Lead to guide cafe operations, mentor teammates, and ensure smooth service during busy hours.

You will craft beautiful coffee and matcha, deliver outstanding hospitality, train new staff on recipes and processes, and help drive store performance with a focus on guest experience and operational excellence.

Qualifications

• 2+ years in a customer service leadership role in hospitality or beverage.
• Ability to train and supervise a team on shift.
• Excellent interpersonal communication and hospitality focus.
• Authorized to work in the United States and able to lift 25+ lbs.

Responsibilities

• Craft and serve high-quality coffee and matcha.
• Provide exceptional hospitality to customers.
• Support GM and train new employees on recipes and processes.
• Open and close store following all checklists.
• Resolve customer issues on shift.
• Lead initiatives to increase foot traffic, sales, and profitability.

Skills

Customer service leadership

Team leadership

Hospitality knowledge

Interpersonal communication

Store operations

Food/beverage industry

Tools

POS systems

Job description

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.Like the sound of this? Keep reading.

Add a Spark to the Ordinary...

At Blank Street, we're reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you'll play a key role in bringing our mission to life with your team. You'll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Who We're Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and/or matcha
• Demonstrated interpersonal communication skills
• Passionate about delivering excellent hospitality to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand
• Desire to foster growth with their team members

What You'll Own

• Craft beautiful coffee and matcha products
• Provide exceptional hospitality to Blank Street customers
• Support your GM and help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe on the menu and operational processes in the store
• Open and close the the store safely and responsibly ensuring that all checklists are followed
• Handle and solve customer issues that occur
• Leads and support initiatives at the store level that increase foot traffic, new customers, daily sales, and operational profitability

Requirements

• 2+ years' experience in a customer service leadership position (e.g. Shift Leader Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  
  • Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify")
• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag