Shift Lead - The Burrow

Boba Guys; San Mateo (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health care options

Team outings and dinners

Drink discounts

Growth opportunities

Job summary

Boba Guys in San Mateo, CA is seeking a Shift Lead to guide Bobaristas and deliver an outstanding guest experience while ensuring efficient daily operations.

You will coach and train team members, manage shifts, maintain service speed, protect store assets, monitor inventory, and communicate clearly, all while upholding Boba Guys' values and standards.

Qualifications

• Minimum of one year of work experience.
• Proven ability to lead and deliver excellent customer service.
• Excellent communication and interpersonal skills.
• Effective time management and delegation.
• Ability to solve problems with sound judgment.
• Demonstrates Boba Guys' Vision, Mission and Values.

Responsibilities

• Consistently provide exceptional hospitality and service to guests and your team.
• Anticipate the guest experience and stay ahead in service.
• Become a resource for problem solving, guest relationships, and product quality.
• Deploy the team to maximize speed of service.
• Be responsible for protecting the store assets by following procedures for safety, food handling, security, maintenance, and cash handling.
• Monitor inventory levels and communicate shortages accurately.
• Communicate essential information clearly while maintaining confidentiality.
• Role model teamwork, collaboration, and respect per Boba Guys' Values.
• Assist store management in training and developing new and existing team members.

Skills

Leadership

Customer service

Communication

Time management

Delegation

Problem solving

Values alignment

Job description

Boba Guys is looking for milk tea and coffee enthusiasts who are passionate about quality, radical candor, and giving a damn about good business practices. Our mission is to bridge cultures and change the way people think about boba and tea. We do this through our thoughtfully crafted drinks, snacks, merchandise, and next-level customer service. Come join us!

The Shift Lead position primarily focuses on delivering an amazing experience for both team members and guests. They ensure specific shifts operate efficiently and effectively by leading Bobaristas to accomplish daily tasks. Success in the Shift Lead role includes coaching and training team members in order to ensure high performance and effective people development.

YOU WILL

• Consistently provide exceptional hospitality and service both to our guests and your team
• Anticipate the guest experience and constantly be one step ahead in service and hospitality
• Become a resource for problem solving, guest relationships, and product quality
• Deploy the team to ensure the best guest experience and maximize speed of service
• Be responsible for protecting the store assets by following procedures for safety, food handling, security, maintenance, and cash handling
• Monitor inventory levels and accurately track and communicate levels or potential shortages
• Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate
• Role model teamwork, collaboration, and respect in accordance with Boba Guys' Values
• Assistant store management in training and developing new and existing team members

YOU HAVE

• A minimum of one year of work experience
• Continuous demonstrated ability to lead and provide excellent customer service
• Excellent communication and interpersonal skills
• Effective time management and delegation skills
• Ability to effectively problem solve, using sound judgment
• Performance that consistently demonstrates Boba Guys' Vision, Mission, and Values

WE WILL

• Offer competitive starting wages and health care options
• Take pride in the quality of our work and the relationships we build with our customers- especially the ones within our teams which means team outings, dinners, and adventures!
• Celebrate our team's incredible talents and strive to provide numerous opportunities to help grow them while being a part of Boba Guys
• Share our love for milk tea by offering endless tea on us, every shift. We like to think your family is part of the Boba Guys family, too, so your friends and family will always get a discount on drinks

REQUIREMENTS

• Availability to work weekends, opening and closing shifts
• Ability to lift, move, or up to 25lb on a regular basis and up to 40lb on an occasional basis
• Ability to properly count cash and coin