Shift Lead - Rockridge

Boba Guys; Oakland (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive starting wages

Health care options

Discount for friends and family

Team outings

Job summary

Boba Guys in Oakland, California is seeking a Shift Lead who is passionate about excellent service and team leadership. The role focuses on ensuring specific shifts operate smoothly, training team members, and delivering an exceptional guest experience. Candidates should have at least one year of experience in customer service and demonstrate strong leadership skills. The company offers competitive wages, health options, and team-oriented outings.

Qualifications

• Minimum of one year work experience.
• Demonstrated ability to lead and provide excellent customer service.
• Ability to effectively problem solve and use sound judgment.

Responsibilities

• Ensure specific shifts operate efficiently and effectively.
• Monitor inventory levels and communicate potential shortages.
• Coach and train team members for high performance.

Skills

Excellent customer service

Leadership

Communication skills

Time management

Problem-solving skills

Job description

Boba Guys is looking for milk tea and coffee enthusiasts who are passionate about quality, radical candor, and giving a damn about good business practices. Our mission is to bridge cultures and change the way people think about boba and tea. We do this through our thoughtfully crafted drinks, snacks, merchandise, and next-level customer service. Come join us!

The Shift Lead position primarily focuses on delivering an amazing experience for both team members and guests. They ensure specific shifts operate efficiently and effectively by leading Bobaristas to accomplish daily tasks. Success in the Shift Lead role includes coaching and training team members in order to ensure high performance and effective people development.

You Will

• Consistently provide exceptional hospitality and service both to our guests and your team
• Anticipate the guest experience and constantly be one step ahead in service and hospitality
• Become a resource for problem solving, guest relationships, and product quality
• Deploy the team to ensure the best guest experience and maximize speed of service
• Be responsible for protecting the store assets by following procedures for safety, food handling, security, maintenance, and cash handling
• Monitor inventory levels and accurately track and communicate levels or potential shortages
• Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate
• Role model teamwork, collaboration, and respect in accordance with Boba Guys’ Values
• Assistant store management in training and developing new and existing team members

You Have

• A minimum of one year of work experience
• Continuous demonstrated ability to lead and provide excellent customer service
• Excellent communication and interpersonal skills
• Effective time management and delegation skills
• Ability to effectively problem solve, using sound judgment
• Performance that consistently demonstrates Boba Guys’ Vision, Mission, and Values

We Will

• Offer competitive starting wages and health care options
• Take pride in the quality of our work and the relationships we build with our customers- especially the ones within our teams which means team outings, dinners, and adventures!
• Celebrate our team’s incredible talents and strive to provide numerous opportunities to help grow them while being a part of Boba Guys
• Share our love for milk tea by offering endless tea on us, every shift. We like to think your family is part of the Boba Guys family, too, so your friends and family will always get a discount on drinks

Requirements

• Availability to work weekends, opening and closing shifts
• Ability to lift, move, or up to 25lb on a regular basis and up to 40lb on an occasional basis
• Ability to properly count cash and coin