Shift Lead: Team Coach & Guest Experience

McDonald's; South Boston (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid vacation

Education assistance

Medical, dental, vision coverage

Employee discount program

Free uniform shirts and PPE

Free shift meal

Closed on Thanksgiving and Christmas

Job summary

McDonald’s in South Boston, VA, is seeking a Shift Manager to lead a fast-paced team, coach crew, and uphold brand standards. You’ll own the shift, set targets, and ensure smooth operations.

This role emphasizes guest satisfaction, food safety, and operational excellence, with paid training and opportunities to grow. You’ll work a dynamic schedule, including weekends, with competitive pay and benefits. Franchisee-owned location with supportive leadership and clear paths to advancement.

Qualifications

• Prior leadership experience in restaurant, retail, or hospitality preferred.
• Strong communication and coaching mindset.
• Reliability in a fast-paced environment; calm under pressure.

Responsibilities

• Own the shift: Plan, position, and set targets to deliver results
• Lead the team: Coach, train, and model correct procedures and hospitality
• Protect food safety & quality: Enforce standards and verify routines
• Deliver great guest experiences: Fast, accurate, friendly service—every order
• Run a safe, clean restaurant: Verify cleanliness, maintenance, and security checks
• Manage operations: Inventory, cash handling, deployment, and shift documentation
• Communicate & hand off: Brief the next Shift Manager to ensure smooth transitions
• Hit the numbers: Help your department and shift meet goals for service, quality, and profitability

Skills

Leadership

Coaching

Communication

Teamwork

Attention to detail

Job description

McDonald’s in South Boston, VA, is seeking a Shift Manager to lead a fast-paced team, coach crew, and uphold brand standards. You’ll own the shift, set targets, and ensure smooth operations.

This role emphasizes guest satisfaction, food safety, and operational excellence, with paid training and opportunities to grow. You’ll work a dynamic schedule, including weekends, with competitive pay and benefits. Franchisee-owned location with supportive leadership and clear paths to advancement.