Shift Lead: Store Ops & Customer Experience

Walgreens; West Jordan (UT); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens is seeking a team member focused on delivering exceptional customer service and smooth store operations in Utah. The role involves opening/closing the store when management is absent, handling cash duties, and ensuring all areas are ready for the business day.

You will engage customers, assist with product questions, and model Walgreens service traits to ensure a delightful experience. Inventory, pricing, and store displays require diligent attention.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for business.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services; resolves issues for a positive experience.
• Maintains store inventory accuracy, pricing, signage, and displays; supports back room and stock processes.

Skills

Leadership experience

Customer service skills

English fluency

Inventory control knowledge

Job description

Walgreens is seeking a team member focused on delivering exceptional customer service and smooth store operations in Utah. The role involves opening/closing the store when management is absent, handling cash duties, and ensuring all areas are ready for the business day.

You will engage customers, assist with product questions, and model Walgreens service traits to ensure a delightful experience. Inventory, pricing, and store displays require diligent attention.