Shift Lead | South End

Blankstreet; Boston (MA); On-site; USD 22,162 - 31,564; Part time

Benefits offered by this job

$19.50 per hour + tips

Comprehensive Barista accreditation and training

Tenure based paid time off

Commuter benefits

1.5x pay on select holidays

Complimentary coffee and treats

Free Blank Street swag

Job summary

Blankstreet in Boston is looking for a passionate Shift Lead to oversee cafe operations. You'll ensure high-quality service and product delivery while fostering a welcoming atmosphere. This hands-on role suits someone thriving in dynamic environments and dedicated to enhancing customer experiences.

The ideal candidate will have customer service experience, strong problem-solving skills, and a willingness to learn. Join us for a rewarding opportunity where your contributions make a difference!

Qualifications

• Experience in the customer service or hospitality industry.
• Must be 18 years or older.
• Ability to lift 25+ lbs and stand for long periods.

Responsibilities

• Provide excellent customer service to ensure customer satisfaction.
• Prepare high-quality drinks using top-notch equipment.
• Adhere to health standards for food beverage handling.
• Participate in strategies to drive foot traffic and sales.

Skills

Customer service

Time management

Problem-solving

Multi-tasking

Teamwork

Cash handling

Job description

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

Add a Spark to the Ordinary...

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands‑on role for someone who thrives in fast‑paced settings, loves connecting with people, and is passionate about great coffee and matcha.

Who We’re Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
• Passionate about creating delicious coffee and other cafe beverages
• A strong independent problem solver with proven multi‑tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable with cash‑handling and maintaining store safety

What You’ll Own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world‑class coffee program using the best coffee equipment (the eversys cameos and shotmasters) and product in the industry to prepare the tastiest drinks
• Complete all training to ensures proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintains Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

• Experience in the customer service or hospitality industry
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  • Part Time: 15-25 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Full Time: 30‑40 hours per week, 4‑5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I‑9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I‑9 information to confirm authorization to work in the U.S. (a process known as ”E‑Verify”).

Benefits and Perks

• $19.50 per hour + tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays like New Year's Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift
• Free Blank Street swag