Shift Lead – Richmond, TX

Ziggi’s Coffee, LLC; Richmond (TX); On-site; USD 17,909,000 - 23,419,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values and lead by example in serving customers and guiding the team to success.

The role emphasizes coaching staff, maintaining policy adherence, and driving a positive store culture in a fast-paced environment.

Qualifications

• Previous Shift-Lead experience preferred in food or retail
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain effective communication with staff, managers, and the store owner and clearly articulate wins and opportunities for improvement
• Ensure staff adhere to policies and uphold core values
• Train new employees and provide ongoing training, support and coaching
• Address deviations, correct staff when necessary, and delegate tasks to maintain operations
• Handle customer complaints with professionalism and empathy to turn challenges into positives
• Count registers, balance cash, and manage daily deposits to protect financial integrity
• Understand and uphold Mystery Shopper standards and train staff accordingly
• Prepare and present daily store metrics recap (deposits, SPMH) to track performance
• Conduct monthly inventory to ensure stock levels and resource use
• Create a welcoming atmosphere and communicate new items/promotions to staff and customers
• Collaborate to continually improve service processes and store cleanliness.

Skills

Shift leadership experience

Organizational multitasking

Thrives in fast-paced environment

Communication and interpersonal skills

Lead by example and positive culture

Job description

Position Summary:

Shift Leads are responsible for ensuring that all Ziggi’s Coffee values are being upheld every day. Shift leads should embody a “people-first” mentality by leading by example when serving customers & guiding their team to be successful.

Key Qualifications:

• Previous Shift-Lead experience is preferred in food or retail industries
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Essential Functions (Meets all expectations of the Barista role plus…)

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences

Core Responsibilities:

• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources

Additional Responsibilities:

• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment