Shift Lead – Huntington, IN

Ziggi’s Coffee, LLC; Indiana (PA); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold company values and guide the team in delivering excellent customer service. The role emphasizes leading by example, providing training, and maintaining smooth daily operations in a fast-paced store.

The Shift Lead will coordinate with staff and management, ensure policy adherence, and handle customer concerns with empathy while contributing to a positive store culture.

Qualifications

• Shift-Lead experience preferred in food or retail
• Strong organizational and multitasking abilities
• Thrives in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Leads by example to foster a positive team culture

Responsibilities

• Maintain consistent communication with staff, managers, and owner
• Ensure adherence to policies and core values
• Train new employees and provide ongoing coaching
• Address deviations and delegate tasks to maintain flow
• Handle customer complaints with professionalism and empathy
• Count registers, balance change, and manage deposits
• Prepare daily recap of store metrics (e.g., SPHM)
• Conduct monthly inventory assessments
• Create a welcoming atmosphere and improve service processes
• Stay informed on promotions and seasonal offerings

Skills

Shift-Lead experience

Organizational skills

Fast-paced environment

Communication skills

Team culture leadership

Job description

Position Summary:

Shift Leads are responsible for ensuring that all Ziggi’s Coffee values are being upheld every day. Shift leads should embody a “people-first” mentality by leading by example when serving customers & guiding their team to be successful.

Key Qualifications:

• Previous Shift-Lead experience is preferred in food or retail industries
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Essential Functions (Meets all expectations of the Barista role plus…)

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences

Core Responsibilities:

• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources

Additional Responsibilities:

• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment