Shift Lead (PM shift)

Insomnia Cookies; Orlando (FL); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Flexible schedules

Pay-on-Demand

Paid vacation

Sick time off

Mentorship

Pet insurance

Growth opportunities

Employee discount

Free cookies on shift

Job summary

Insomnia Cookies in Downtown Orlando is seeking a PM Shift Leader to captain our bakery during busy nights. You will lead the cookie crew, ensure top quality, and deliver exceptional guest experiences from start to finish.

You will manage shift operations, coordinate baking, cash handling, and training of team members, while upholding safety and company standards. A friendly, proactive leader with strong communication skills is essential.

Qualifications

• At least 1 year of customer service experience.
• Experience with Point of Sale systems.
• Schedule availability to work nights and weekend evening shifts.
• Outstanding communication, time management and people skills.
• Outgoing and friendly demeanor; detail oriented and results-driven.
• Able to lead by example and motivate others.
• Able to lift up to 40 lbs and be legally eligible to work in the U.S.
• Must be 18 years or older to be employed.

Responsibilities

• Provide excellent customer service and quality products to guests.
• Support store leadership by maintaining operations during shift and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the team.
• Collaborate with Cookie Crew and ensure safe, clean workplace and safe food handling.
• Manage cash handling and deposits.

Skills

Customer service

POS experience

Night/weekend availability

Communication skills

Time management

People skills

Leadership by example

Detail orientation

Team motivation

Physical ability lift 40 lbs

US work eligibility

Age 18+

Tools

POS software

Job description

As a PM Shift Leader at our Downtown Orlando store located at 131 N Orange Ave, Suite 101 Orlando, FL 32801, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Schedule availability to work nights and weekend evening shifts
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About Us

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so… many…cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!