Shift Lead (PM shift)

Insomnia Cookies; New Orleans (LA); On-site; USD 60,000 - 80,000; Part time

Job summary

A popular cookie delivery service is seeking a PM Shift Leader in New Orleans. The role involves leading a team, ensuring exceptional customer service, and managing store operations during shifts. Candidates should have at least a year of customer service experience, excellent communication skills, and the ability to work evenings and weekends. This fun team environment provides growth opportunities and various employee perks.

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Achievable growth opportunities

Employee discount and FREE cookies

Qualifications

• Minimum 1 year of experience in customer service.
• Ability to work nights and weekends.
• Must be 18 years or older.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership during your shift.
• Prioritize and delegate tasks for cookie crew.

Skills

Customer service

Point of Sale systems

Time management

Communication

Detail-oriented

Job description

As a PM Shift Leader at our store located at 131 N Orange Ave, Suite 101 Orlando, FL 32801, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night.

Shift Leader Perks

• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills/Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Schedule availability to work nights and weekend evening shifts
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed