Shift Lead: Pet Store Operations & Customer Experience

Pet-Supermarket; Cape Coral (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Pet Supermarket in Cape Coral, FL is seeking a Shift Lead to assist the store management team in daily sales, merchandising, animal care, and operations.

You will lead the team on the sales floor, mentor associates, ensure safety and cleanliness, and coordinate with the Store Manager on community events and training.

This role requires flexibility, a strong customer focus, and the ability to lift up to 55 pounds.

Qualifications

• Minimum 1 year retail or customer service experience
• Enjoy working with and around animals.

Responsibilities

• Assist customers and lead the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and store performance goals.
• Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty.
• Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email.
• Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
• Protect employees and customers by maintaining a safe and clean store environment. Required to maintain cleanliness and well-being of all livestock including animal care and feeding.
• Lead and demonstrate engagement with customers using selling and service model.
• Supports, understands, and is accountable for maintaining store standards and meeting all safety requirements / standards, including the protection of all company assets both tangible and intangible.
• Clean pet enclosures and ensure all animals have appropriate food and water.
• Support in maintaining the fish system.
• Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the salesfloor. Heavy lifting up to 55lbs may be repeatedly required several times throughout a shift.
• Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met.
• Proficient in store opening and closing procedures.
• Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store manager so this can be addressed appropriately and in a timely manner.
• Support the execution of new hire training and merchandising guidelines.
• Support the execution of community events and partnering with various rescue agencies.
• Complete tasks and other duties as assigned by store management.

Skills

Customer Focus

Motivating Others

Drive for Results

Listening

Compassion

Time Management

Delegation

Job description

Pet Supermarket in Cape Coral, FL is seeking a Shift Lead to assist the store management team in daily sales, merchandising, animal care, and operations.

You will lead the team on the sales floor, mentor associates, ensure safety and cleanliness, and coordinate with the Store Manager on community events and training.

This role requires flexibility, a strong customer focus, and the ability to lift up to 55 pounds.