Shift Lead - Panda Express - Denver International Airport- Full Time

Concessions International; Denver (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Concessions International is seeking a dedicated supervisor for our Denver unit to ensure guest satisfaction and smooth daily operations. You will lead staff, manage cash, and uphold food safety and sanitation standards while delivering exceptional service.

The role requires at least 1–2 years in customer service with supervisory experience and the ability to obtain ServSafe/Alcohol awareness certification. This is a full-time on-site position in Denver, CO.

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities.
• Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.

Responsibilities

• Ensure guest receives superior service in a friendly environment per service standards.
• Communicate and suggestively sell menu offerings and promotions.
• Manage cash handling and payment transactions.
• Cook and store food at required temperatures and rotate products.
• Assist management with daily operations and lead staff in absence of manager.
• Open/close duties including cash management, inventory, stocking, and appearance.
• Maintain company policies, procedures and safety guidelines.
• Train associates to uphold unit standards, sales and customer service.
• Ensure cleanliness and proper closing/opening side work per checklists.
• Follow safe food handling and hygiene practices.
• Report any equipment malfunctions to management.

Education

High school diploma or GED

1-2 years customer service and supervisory experience

Job description

• Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
• Communicates, explains and suggestively sell menu offerings, products, and promotions to guests.
• Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
• Cooks and stores food at required temperatures; labels, dates, and rotates all products in accordance with company standards.
• Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager.
• Perform unit opening and closing duties which includes cash management, inventory, stocking, and unit appearance.
• Adheres to and ensures all company policies, procedures and safety guidelines are followed.
• Support the training of associates to ensure that unit standards, sales and customer service are maintained.
• Ensure that all areas of the unit are properly cleaned and maintained and opening and/or closing side works are completed according to established checklists
• Follows safe food handling and proper hygiene practices.
• Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
• Performs other duties as assigned.

Essential Duties/Responsibilities

• Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
• Communicates, explains and suggestively sell menu offerings, products, and promotions to guests.
• Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
• Cooks and stores food at required temperatures; labels, dates, and rotates all products in accordance with company standards.
• Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager.
• Perform unit opening and closing duties which includes cash management, inventory, stocking, and unit appearance.
• Adheres to and ensures all company policies, procedures and safety guidelines are followed.
• Support the training of associates to ensure that unit standards, sales and customer service are maintained.
• Ensure that all areas of the unit are properly cleaned and maintained and opening and/or closing side works are completed according to established checklists
• Follows safe food handling and proper hygiene practices.
• Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.

Education/Previous Experience

High school diploma or general education degree (GED); 1-2 years previous customer service and supervisory experience or an equivalent combination of education, training, and experience

Language Skills

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively communicate information individually and in small group situations to customers and co workers.

Mathematical Skills

Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability

Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to continuously stand and walk; use hands to lift and carry (0-50 lb.), frequent reaching/grasping/handling, frequent pushing and pulling (0-50 lb.), handle or feel objects, tools or controls; and talks or hears. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks do not expose employee to hazardous conditions.