Shift Lead - Orlando (FL0222) (71299)

Modwash; Orlando (FL); On-site; USD 20,000 - 36,000; Full time

Benefits offered by this job

Paid training and coaching

Free employee car washes

401K match

Medical, Dental and Vision Insurance

Job summary

ModWash is seeking a full-time Customer Service Associate at our Orlando location to deliver outstanding service while educating guests on membership options. You will drive sales of packages and ensure guest satisfaction, working with a team to keep the site clean and compliant.

You will be responsible for opening/closing duties, assisting in operations, and maintaining equipment. This role requires a friendly, energetic mindset and availability for evenings and weekends in a fast-paced

Qualifications

• Passion for serving others.
• Excellent customer service abilities.
• Energetic, outgoing personality with strong communication skills.
• Good interpersonal skills and teamwork.
• Ability to motivate teammates in a fast-paced setting.
• Willingness to work evenings and weekends.

Responsibilities

• Deliver outstanding customer service to all guests.
• Actively sell ModWash packages and unlimited memberships.
• Guide guests through packages and membership options.
• Engage with customers before/after wash to ensure satisfaction.
• Collaborate with team to meet sales goals.
• Handle opening/closing site duties and maintain site standards.
• Maintain on-site equipment and troubleshoot as needed.
• Oversee productivity, breaks, and safety of employees.
• Seek ways to improve the business and ensure policy compliance.

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Team motivation

Flexible schedule

Job description

Job Details: Job Location: Orlando, FL 32817, Position Type: Full Time, Salary Range: $16.00 Base+Commission/month, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service, Be Bold. Be Kind. Be You.

Join our dynamic team at ModWash, where our mission is to deliver a legendary car wash experience while helping customers keep their vehicles clean all year-round!

Key Holders are responsible for the daily operations at a ModWash location with opening and closing site responsibilities. You’ll work as a team to drive membership sales while ensuring each guest has an outstanding experience to help grow the ModWash brand. You’ll educate them on the value and savings of becoming a member and help them select the best package to suit their needs.

What you’ll do:

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guide and assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

What you’ll need:

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Qualifications: Physical Job Requirements:

• Ability to work outdoors in all weather conditions and seasons
• Be on your feet for extended periods of time/ the entire work shift
• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
• Ability to carry, lift, push, pull, and move up to 25 pounds
• Alert and able to maneuver around moving vehicles and equipment
• Respond quickly to sounds
• Move safely over uneven terrain and in confined spaces
• See clearly and respond to dangerous situations
• Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

Benefits:

• Base pay plus commission for top three membership plans sold
• Paid training and coaching
• Free employee car washes
• Fun, team-oriented work environment
• Career advancement opportunities
• 401K match
• Medical, Dental and Vision Insurance options

ModWash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time