Shift Lead - On-Site Sales & Service Leader

Tommy's Express Car Wash; Florida; On-site; USD 21,000 - 22,000; Full time

Job summary

Tommy’s Express Car Wash is seeking Shift Leads and Team Members for our Palmetto location. The role focuses on greeting guests, driving sales, and delivering a World Class customer experience. You will support leadership, mentor teammates, and work across multiple shifts to ensure outstanding service.

We value friendly, energetic personalities with strong communication, problem-solving, and integrity. Prior sales experience and POS familiarity are preferred, with opportunities for growth within

Qualifications

• High school diploma or equivalent preferred.
• Prior sales experience preferred.
• Superior communication and problem-solving skills.
• Collaborative with strong influencing and interpersonal skills.
• Highest level of integrity and ethics, both professional and personal.
• Excellent attention to detail.
• Hands-on experience with POS transactions.
• Have a friendly and energetic personality with customer service focus.
• Ability to perform under pressure and address complaints in a timely, professional manner.
• Availability to work flexible shifts.
• Ability to use a computer, tablet, smartphone, software, and the internet.

Responsibilities

• Greet guests in a professional and courteous manner to provide a World Class experience.
• Understand Tommy’s Express products and promotions to drive sales.
• Resolve guest complaints and ensure maximum guest satisfaction.
• Maintain store appearance and product standards.
• Drive sales through strategic planning and efficient actions.
• Demonstrate and maintain high levels of customer service.
• Go the extra mile to drive sales and welcome customers.

Skills

Sales experience

Communication

POS transactions

Customer service

Interpersonal skills

Attention to detail

Problem solving

Flex shifts

Education

High school diploma or equivalent

Tools

POS system

Job description

Description

Exciting opportunity to be "the team" at our Palmetto location opening soon. We are looking for Shift Leads and Team Members.

Tommy’s Express Holdings (TXH) is the holding company for several Tommy’s Express car wash franchise locations operating primarily within five counties of southwest Florida Our car wash facilities are World Class and so is our customer service. Tommy’s Express Holdings (TXH) has exciting opportunities for Sales Associates that can achieve excellent guest service, while consistently meeting and exceeding sales goals. The shift lead supports the Assistant General Manager and General Manager in being lead on site and as a mentor to their teammates.

General Duties and Responsibilities

• Provide our guests with a “World Class” experience by greeting our guests in a professional and courteous manner.
• Has a thorough understanding of Tommy’s Express products and promotions to effectively drive sales by providing a solution.
• Resolve guest complaints and ensure maximum guest satisfaction.
• Stay up to date with product features and maintain our store’s visual appearance in high standards.
• Drive sales results by creating strategic plans and initiating actions that maximize efficiencies and eliminate obstacles.
• Demonstrate and maintain the highest levels of customer service.
• Excellent sales service to ensure high levels of customer satisfaction through
• “Go the extra mile” to drive sales
• Welcome customers to the store and answering their queries
• Process POS (point of sale) purchases
• Collaborate with co-workers to ensure proper guest service
• Build productive trust relationships with guests

Benefits

• 401K with company match
• Group medical, dental, vision, STD/LTD, and Life Insurance
• Paid holidays
• Paid personal time off

Physical Demands

Regularly required to sit, stand, reach, bend and move about the facility as needed.

Must be able to lift and carry up to 30 lbs.

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. All safety equipment is provided. Employee will be working in AC as well as outside throughout the workday. On slow days or rainy days, employee may be required to do manual work (i.e. cleaning, stocking shelves, etc).

Job Types: Full-time, Part-time

Salary: From $15.00 per hour, non-exempt (Shift Leads start from $16.00 per hour)

Shift Availability:

10 hour shift

8 hour shift

Day shift

Night shift

Monday to Friday

Weekend availability

Requirements

• High school diploma or the equivalent preferred
• Prior sales experience preferred
• Must possess superior communication and problem-solving skills
• Collaborative with strong influencing and interpersonal skills
• Highest level of integrity and ethics, both professional and personal
• Excellent attention to detail
• Hands-on experience with POS transactions
• Have a friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely, professional manner
• Availability to work flexible shifts
• Ability to use a computer, tablet, smart phone, software, and the internet.