Shift Lead - Madison Park

DoorDash; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Market competitive pay

Paid time off (PTO) and sick leave

Health benefits starting Day 1

401k match

Gym membership reimbursement

Monthly DashPass subscription

Job summary

A leading food delivery service in Charlotte is seeking a motivated Shift Lead to oversee daily operations in a local fulfillment center. The ideal candidate should have experience in food and beverage or warehouse environments and be excited about engaging with team members and customers. Key responsibilities include leading teams, ensuring quality deliveries, and maintaining operational efficiency.

Qualifications

• Proven track record of success in food and beverage, warehouse, or retail environments.
• Ability to lift up to 50 lbs and operate pallet jack and hand truck.
• Willingness to obtain and maintain a food handling certificate.

Responsibilities

• Take ownership of assigned shifts and ensure safety/cleanliness.
• Ensure customer orders are delivered with high quality.
• Guide Operations Associates through their shift and ensure productivity.

Skills

Self-motivated

Team player

Customer service

Warehouse experience

Flexibility

Education

High school diploma or GED equivalent

Tools

Google Docs

Google Sheets

Job description

Join to apply for the Shift Lead - Madison Park role at DoorDash

Join to apply for the Shift Lead - Madison Park role at DoorDash

About The Team
DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store, for our Dashers to deliver. We’re open early and close late - some sites even run 24/7!

About The Role
DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments, and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local-fulfillment center supporting Site Management running great shifts and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment, maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen.

You’re Excited About This Opportunity Because You Will…

• Be an Owner: Take ownership of your assigned shifts including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
• Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
• Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively, and serving as the point of escalation for daily operations.
• One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high-quality experience for our customers.
• Help improve Operations: Contribute ideas to improve our quality and customer experience.

We’re Excited About You Because…

• You’re self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers.
• You have a proven track record of success in food and beverage, warehouse, and/or retail environments.
• You’re able to be on your feet, and move heavy products. You are excited and physically able (with or without accommodation) to lift up to 50 lbs depending on the needs of the specific site and can operate a pallet jack and hand truck.
• You have the ability and desire to obtain and maintain a food handling certificate. (DoorDash will provide this training)
• You have a high school diploma or GED equivalent. A college diploma is even better but not required.
• You are at least 18 years of age.
• You're organized and proficient in Google Docs and Google Sheets.
• You have flexibility in your schedule. Depending upon the scheduling needs of the hiring site, you can be available for a number of different shifts a week.

Benefits

• Market Competitive pay
• Opportunity for pay increases twice a year based upon performance
• Paid time off (PTO) and sick leave
• Health benefits starting Day 1 (Medical, Dental, & Vision)
• 401k match
• Gym membership reimbursement (up to $75/month)
• Monthly DashPass subscription including access to HBO max and Lyft Discounts
• Employee Assistance Program
• Career advancement opportunities

Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.