Shift Lead - Lynchburg (VA1003) (71724)

ModWash; Lynchburg (VA); On-site; USD 1,700 - 3,900; Full time

Benefits offered by this job

Base pay + commission

Paid training

Free employee car washes

Team environment

Career advancement

401K match

Medical/Dental/Vision

Job summary

ModWash in Lynchburg, VA is hiring for a customer service role with base pay plus commission. You will greet customers, upsell memberships, and guide guests through package options. Join a fast-paced team focused on 100% satisfaction and strong sales goals.

We offer paid training, a supportive team environment, and opportunities for career growth. Must be able to work outdoors in all weather and a flexible schedule including evenings and weekends.

Qualifications

• Customer-focused role requiring a friendly attitude.
• Sales experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to motivate teammates.
• Willing to work evenings and weekends.
• Strong teamwork in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service to all visitors.
• Present and upsell ModWash packages and memberships.
• Guide guests through package options and memberships.
• Engage with customers before and after wash for satisfaction.
• Collaborate with the team to meet sales goals.
• Handle opening and closing site duties and maintain standards.
• Maintain on-site equipment and troubleshoot as needed.
• Supervise productivity and breaks for team members.
• Ensure compliance with company policies and procedures.
• Keep facilities clean and presentable at all times.

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Team motivation

Flexible schedule

Evenings/weekends

Job description

Job Details: Job Location: Lynchburg, VA 24501, Position Type: Full Time, Salary Range: $15.75 - $15.75 Base+Commission/month, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service, Be Bold. Be Kind. Be You.

Join our dynamic team at ModWash, where our mission is to deliver a legendary car wash experience while helping customers keep their vehicles clean all year-round!

What you’ll do:

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guide and assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

What you’ll need:

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Qualifications: Physical Job Requirements:

• Ability to work outdoors in all weather conditions and seasons
• Be on your feet for extended periods of time/ the entire work shift
• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
• Ability to carry, lift, push, pull, and move up to 25 pounds
• Alert and able to maneuver around moving vehicles and equipment
• Respond quickly to sounds
• Move safely over uneven terrain and in confined spaces
• See clearly and respond to dangerous situations
• Must have the ability to be mobile and engaged with all ModTeam members and customers at pay station, tunnel entrance, and vacuum lot

Benefits:

• Base pay plus commission for top three membership plans sold
• Paid training and coaching
• Free employee car washes
• Fun, team-oriented work environment
• Career advancement opportunities
• 401K match
• Medical, Dental and Vision Insurance options

ModWash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time