Shift Lead | Los Angeles

Blank Street, Inc.; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free coffee on shift

Blank Street swag

Tenure-based PTO

Sick time

1.5x pay on select holidays

Complimentary treats on shift

Job summary

Blank Street, Inc. in Los Angeles is seeking a Shift Lead to become the heartbeat of our cafe, ensuring the floor runs smoothly and the team delivers exceptional hospitality every shift.

You'll coach, train, and elevate performance, uphold health and cleanliness standards, and partner with operations and marketing for events to grow the brand in a new city. This role demands energy, detail, and a love of coffee.

Qualifications

• 2+ years’ experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
• 18+ years of age
• Able to lift 25+ lbs and stand for long periods
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (Fri–Sun)
• Authorized to work in the U.S. with Form I-9 / E-Verify
• California Fair Chance Act applicable when considering applicants
• Comprehensive Barista accreditation and training program

Responsibilities

• Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor
• Train new team members alongside the General Manager and Training Team
• Continue to train others to ensure standards across product quality, safety and hospitality
• Delight customers with consistent, welcoming hospitality and turn them into regulars
• Handle customer or team issues calmly, positively, and with a solutions-oriented approach
• Maintain a clean, organized environment upholding health and Blank Street standards
• Be part of a world-class team using the best equipment, coffee, and matcha
• Partner with Operations and Marketing for events and brand expansion
• Master cash handling, inventory, waste tracking, and opening/closing processes

Skills

People leadership

Hospitality

Detail oriented

Operational mindset

Calm under pressure

Coffee/matcha passion

Team building

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.Like the sound of this? Keep reading.

Add a Spark to the Ordinary...

Shift Leads at Blank Street don't just run shifts, they set the standard. You're the heartbeat of the store: keeping the floor moving, holding the bar high, and making sure the team shows up as the best version of themselves every single shift. The details are the whole point — the drink that's made exactly right, the customer who leaves happier than they came in, the shift that runs like clockwork.

We’re opening in LA for the first time, and the Shift Lead role carries real weight. We expect our Shift Leads to care deeply equally for our customers and their team. We celebrate wins together, whether it’s beautiful latte art or a meaningful customer interaction. Shift Leads set the tone, building pride, energy, and a strong sense of camaraderie across the team. You're not inheriting a culture, you're building it. How this team operates, how this store feels, and how Blank Street lands in a brand new city starts with you.

Who We’re Looking For

• A strong people leader — you coach in the moment, give clear direction, bring out the best in people, and love being a part of their growth
• Friendly and passionate about hospitality — you’re always leading by example to make a customer’s day
• Detail obsessed —you hold a high bar for product quality, cleanliness, and organization, and ensure standards are met consistently across your team
• Operationally minded — you act with intent, purpose, and ownership to keep shifts running smoothly, efficiently, and on rhythm
• Adaptable and solutions-oriented — you stay calm under pressure and flex as things change in a fast-paced environment
• Passionate about coffee and/or matcha — you lead by example and share that enthusiasm with your team
• Inclusive team builder — you foster a positive, respectful environment and know how to bring different personalities together

What You’ll Own

• Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor
• Train new team members alongside your General Manager and the Training Team
• Continue to train others as we evolve to ensure we are achieving our standards across product quality, safety, and hospitality
• Delight our customers with consistent, welcoming and engaging hospitality, taking the opportunity to turn every customer into a regular
• Step in to handle customer or team issues in a calm, positive, and solutions-oriented way
• Maintain a clean and organized environment upholding both Local Department of Health and Blank Street standards at all times
• Be an integral part of our world class team using the best equipment, coffee, and matcha in the industry
• Partner with our Operations and Marketing teams for events and promotions to expand our brand to new customers
• Set your team up for success by mastering different company procedures such as cash handling, inventory, waste tracking, and opening and closing processes

Requirements

• 2+ years’ experience in a customer service leadership position (e.g. Shift Leader Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  • Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)
• Blank Street will consider qualified applicants with criminal histories in accordance with the California Fair Chance Act
• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag