Shift Lead Licensed Veterinary Technician (LVT)

Medical Management International, Inc.; Southlake (TX); On-site; USD 33,971 - 49,070; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401(k) retirement plans with company match

Paid Time Off and Holidays

Continuing Education Allowance

Job summary

VCA Inc. is looking for a Veterinary Technician to provide exceptional care in Southlake, Texas. You’ll work closely with a skilled team to enhance pet health through preventive care and client education.

The ideal candidate holds a Veterinary Technician Certification and excels in client service. This role includes competitive hourly pay ranging from $24.66 to $35.62 based on experience, alongside a robust benefits package including health, retirement, and educational allowances.

Qualifications

• Veterinary Technician Certification or Licensure required.
• Experience in a veterinary environment preferred.
• Strong client communication skills.

Responsibilities

• Actively recruit new clients and manage client flow.
• Provide exceptional service and educate clients about pet health.
• Conduct administrative tasks and assist veterinarians.

Skills

Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT)

Client service

Technical skills

Admin tasks

Education

Associate’s or Bachelor’s degree from an AVMA-accredited veterinary technology program

Job description

Locations: Southlake – 620 N; Fort Worth – 2065 N; Tarrant Parkway – 5121

Compensation: $24.66 - $35.62 per hour (may vary based on experience, skills, education and location).

Job Purpose

Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care. As a Banfield Licensed Veterinary Technician, you will work alongside industry experts to make a difference in the lives of pets and clients.

Role Responsibilities

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient and exceptional service at all times.
• Encourage hospital visits, welcome clients and pets, ensure comfort in the hospital, educate them about their pet's health, perform or prepare procedures that do not require veterinary assistance, complete preparatory work for other procedures, and monitor hospitalized or surgical pets.
• Upon approval from supervising veterinarian, perform veterinary technician appointments under supervision and in compliance with state law.
• Assist incoming clients by completing documentation, entering pet information and history into the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and using proper opening and closing procedures.
• Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and maximize the veterinarian's productivity, communicating with associates to maintain patient flow.
• Obtain relevant information and history from clients, maintaining complete medical charts.
• Ensure safety of pets, clients and associates by using safe restraining techniques, following protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Train and mentor new paraprofessional associates.
• Quality check medical records, go home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients.
• Utilize technical skills to the fullest within state practice acts regarding the duties of credentialed veterinary technicians.
• Conduct administrative functions as necessary.

Leadership Responsibilities

• Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service, following all Banfield protocols, local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand.
• Support Practice Manager in hospital labor management.
• Assist Practice Manager in selecting, training and supervising the paraprofessional team.
• Assist Practice Manager in creating an environment where a team delivers quality, efficient and effective veterinary care.
• Provide effective communication between associates, clients, hospital leadership and Central Team Support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare whole team on cases scheduled for the day, assist with transfers from the previous day or external referrals to ensure continuity of care, and triage the treatment board.
• Assist Practice Manager in identifying bottlenecks and formulating solutions to remove barriers in medical operations that impede doctors in providing world‑class preventive care and client service.
• Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions.
• Address broken equipment issues and assist in inventory management.

Requirements

• Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT).
• Preferred: Associate’s or Bachelor’s degree from an AVMA‑accredited veterinary technology program.

Commitment Beyond Qualifications

Being a veterinary technician requires more than credentials. It means bringing your talents, skills, dedication, and a passion for pets while working with others who believe preventive care is key to helping pets achieve long, healthy lives.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous 401(k) and Roth retirement plans with company match.
• Student Debt Relief Program (for Full‑Time DVMs).
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑being Resources.
• Associate Life Insurance (company‑paid) and supplemental life insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts and Health Savings Accounts.
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance (for eligible positions).
• Back‑Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Employment Equity

Banfield Pet Hospital is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, expression, age, genetic information, veteran status or disability status. Banfield complies with all applicable federal, state, and local anti‑discrimination laws.