Shift Lead / Kitchen Operations / Bellevue Location

Chick-fil-A Charlotte Pike - Nashville; Nashville (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading fast-food restaurant is seeking a Shift Lead to oversee Back of House operations in Nashville. This role involves financial management, team development, and maintaining high standards of service. The ideal candidate will possess strong leadership skills, strategic thinking, and a commitment to fostering a positive team culture. Join us to make a significant impact in our restaurant's success while supporting a culture of growth and hospitality.

Qualifications

• Minimum of 2 years of experience in leadership or food service operations.
• Bilingual in English and Spanish preferred.

Responsibilities

• Ensure financial stewardship and manage BOH operations.
• Lead and develop the Back of House team.
• Handle hiring and discipline procedures.

Skills

Strategic thinking

Excellent communication

Detail-oriented

Self-motivated

Project management

Servant leadership

Education

Bachelor's degree in business or marketing

Job description

Shift Lead / Kitchen Operations / Chick-fil-A Bellevue 7606 Hwy 70 S (next to Publix) NOTE: Those in our leadership pathway come on board as team members, are quickly trained to master operational responsibilities, and proceed through a leadership development structure to be considered for the next step of shift lead / team lead designation.

Role Summary

Work with the Director - Back of the House (BOH) + Financial Management to achieve excellence in BOH Operations and Financial Management. This role is a leader and critical in ensuring Chick-fil-A Bellevue (West Nashville) succeeds in:

• Financial Stewardship management through Food Cost, Labor Cost, and Repairs & Maint.
• Yearly & Quarterly Planning
• Back of House Staffing and Operations
• Leadership and People Development of Back of House Team
• Vision and Service Model compliance throughout all oversight areas

General Responsibilities

• Develop a restaurant culture of growth and hospitality-minded team members and leaders, emphasizing product knowledge, stewardship, excitement, and generosity. Incorporate this into training, ongoing development, communications, and daily culture.
• Maintain alignment with the Operator and the Director - Back of the House + Financial Management vision.
• Ensure stewardship systems are implemented throughout the restaurant.
• Create a center of excellence by leading and implementing systems that set standards for innovation and high-performance teams across Chick-fil-A.
• Support the Director - Back of the House + Financial Management in creating, maintaining, and approving all schedules and shift changes among BOH Team Members, ensuring appropriate coverage for call-offs and no-shows.
• Handle discipline procedures for actions not meeting CFA standards, including documentation for all team members failing to meet expectations.
• Assist during the hiring process by screening resumes, conducting interviews, and performing reference checks.
• Ensure Team Leaders discipline actions align with Chick-fil-A standards and the Team Member Handbook.
• Promote sales growth, creativity, and innovation within the business.
• Approve all schedule and shift changes, ensuring proper coverage.
• Follow all Chick-fil-A standards and procedures, coaching team members and leaders to do the same.

Skills

• Strategic thinking, goal orientation, and tech-savviness
• Excellent communication skills, capable of handling difficult situations and diverse teams
• Mature, dependable, results-oriented, and detail-oriented
• Professional marketing or communications experience
• Strong business and community contacts
• Self-motivated, creative, flexible, and able to work well independently and in teams
• Good business sense and achievement drive
• Effective written and verbal communication skills
• Strong project and time management skills
• Unquestionable integrity and a positive representation of Chick-fil-A
• Passionate about building client relationships
• Servant leadership with a stewardship mindset

Preferred Qualifications

• Bachelor's degree or higher, preferably in business or marketing
• Leadership experience in food service operations
• Minimum of 2 years of experience
• Bilingual in English and Spanish

This is a full-time position requiring excellent time management, self-direction, high organization, and mastery of all restaurant roles.