Shift Lead - Hospitality & Training Coach

Dunkin'; Stratford (CT); On-site; USD 19,286 - 23,419; Full time

Job summary

Tropical Smoothie Café in Stratford, CT, is seeking Crew Members to deliver unparalleled hospitality and support every shift with energy and a positive atmosphere.

You will work across cafe stations, uphold brand standards, and participate in the café basics training program to develop to full competency.

Qualifications

• Completed Café Basics Training Program and Certified Trainer Program.
• Knowledgeable and proficient in each position within the cafe.
• Trains and coaches crew members during each shift to uphold brand standards.
• Uses tools to manage labor and control inventory.
• Complies with the Tropical Smoothie Café uniform and personal hygiene policies.

Responsibilities

• Interact with crew members and customers using Tropitude.
• Deliver unparalleled hospitality to each customer that visits our cafe.
• Ensure each station operates to Tropical Smoothie Café standards.
• Lead crew members during each shift to uphold brand standards.
• Perform any additional tasks necessary to run the cafe.

Job description

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun! Our Crew Members are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.

ESSENTIAL FUNCTIONS - TO BE TRAINED FOR TROPICAL BRAND

• Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes
• Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Café Basics Training Program and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the cafe.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking outtrash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between six to eight hours, but this may vary.
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and
• may have additional opening/closing responsibilities.
• Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast-paced, upbeat environment with no fryers!

https://www.tropicalsmoothiecafe.com/

Tropical Smoothie Cafe is a Fast Casual restaurant with a tropical twist. At Tropical Smoothie we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! It started on a beach in Florida. The calm gulf waters, friends enjoying games in the sand and a need for replenishment from the warm Florida sun. We started by blending fruits and vegetables together to create unique and refreshing smoothies. And customers lined up for our tasty creations. Then in 1997, we opened our first cafe in Tallahassee, Florida. Guests now had a place to sit and relax while we made their favorite smoothies. Two years later, we added a range of wholesome food options to complement our smoothies, all made fresh. We started as a destination for flavor, and it’s a proud heritage that we continue today. We are guided by a simple belief: when you eat better, you feel better. Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order with quality ingredients. We find that real fruits, veggies and juices just taste better. Our toasted wraps, sandwiches, flatbreads and quesadillas are made to suit your individual tastes with quality meats, fresh produce and flavorful sauces. Combine that with a fun, relaxing atmosphere - and unparalleled hospitality - and you can see why people return again and again for the Tropical Smoothie Cafe experience. Our mission is to inspire a healthier lifestyle by serving amazing food and smoothies…with a bit of tropical fun.