Shift Lead - Guest Services (Travel Center)

Pilot Company; Central Point (OR); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Central Point, Oregon, is seeking a Guest Services team member to process merchandise and fuel transactions, lead a shift of one to two cashiers, and ensure a high standard of guest service. You will follow store procedures, handle cash and card payments, and help with deli, cleaning, stocking and other travel center tasks.

You will promote products with suggested selling, resolve guest issues, maintain an organized work area, and comply with safety and company policies.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Job description

Pilot Company in Central Point, Oregon, is seeking a Guest Services team member to process merchandise and fuel transactions, lead a shift of one to two cashiers, and ensure a high standard of guest service. You will follow store procedures, handle cash and card payments, and help with deli, cleaning, stocking and other travel center tasks.

You will promote products with suggested selling, resolve guest issues, maintain an organized work area, and comply with safety and company policies.