Shift Lead, Guest Services & Cashier (Flexible Schedule)

Pilot-Company-3; Walton (KY); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Fuel Discount

Medical Plan

401(k)

FSAs

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Walton, Kentucky is hiring a Guest Services team member to lead a shift of one to two cashiers and process cash, credit, and debit transactions accurately. You will complete end-of-shift reports, follow sales guidelines, and ensure every guest receives high‑quality service in a fast-paced travel center environment.

You’ll help maintain an organized workspace, promote products, handle guest concerns per company policy, arrange break coverage, and assist with deli, showers,

Qualifications

Responsibilities

• Lead a shift of 1–2 cashiers to process all cash, credit, and debit transactions
• Complete end-of-shift reports and close procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Job description

Pilot Company in Walton, Kentucky is hiring a Guest Services team member to lead a shift of one to two cashiers and process cash, credit, and debit transactions accurately. You will complete end-of-shift reports, follow sales guidelines, and ensure every guest receives high‑quality service in a fast-paced travel center environment.

You’ll help maintain an organized workspace, promote products, handle guest concerns per company policy, arrange break coverage, and assist with deli, showers,