Shift Lead: Guest Experience & Profitability

Burger King; Bloomfield (NM); On-site; USD 28,000 - 36,000; Full time

Job summary

The Shift Manager at Burger King is the shift leader responsible for delivering sales and profit results through profitability, guests, people and operations. The SM supports the RGM and AM in managing operations during shifts, guiding a team of Team Members and driving key performance outcomes related to sales, guest service and restaurant performance.

Qualifications include being 18+, a HS diploma or GED, 1–2 years of quick service experience, and availability for evenings, weekends, and

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Responsibilities

• Lead shift to meet sales and guest service goals
• Directly manage a team of crew members on assigned shift
• Ensure adherence to brand standards and SOPs
• Assist in inventory and cash control procedures
• Support Operations by executing shift plans and speed of service

Skills

Guest service principles

Team coaching

Shift leadership

Education

High School Diploma or GED

Job description

The Shift Manager at Burger King is the shift leader responsible for delivering sales and profit results through profitability, guests, people and operations. The SM supports the RGM and AM in managing operations during shifts, guiding a team of Team Members and driving key performance outcomes related to sales, guest service and restaurant performance.

Qualifications include being 18+, a HS diploma or GED, 1–2 years of quick service experience, and availability for evenings, weekends, and