Shift Lead - Garrett Popcorn Shops

O'Hare Concessions; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive starting salary

Medical, dental and vision insurance

401K

Paid vacation

Quarterly bonus

Very happy and fun customers – totally

Positive and caring leadership team

Job summary

Garrett Popcorn Shops in Chicago is seeking a Shift Lead to oversee a team and ensure premier customer experiences. The role includes assigning tasks, supervising operations, and executing opening/closing procedures while maintaining brand standards.

The ideal candidate has 1–3 years of retail leadership, strong communication, and a proactive, customer-focused mindset. Weekend/evening/holiday availability is required, with a competitive hourly rate and a supportive leadership team.

Qualifications

• 1–3 years of retail management experience.
• Excellent interpersonal and communication skills.
• Natural leadership abilities.
• Ability to problem solve and multitask.
• Knowledge of health and food safety regulations.
• A commitment to excellent customer service and engagement.
• Available for weekend, evening, and holiday hours.
• Physical requirements include standing and lifting up to 50 pounds.

Responsibilities

• Assist in managing staff during shifts.
• Assign tasks to team members and supervise execution.
• Execute opening and closing procedures.
• Deescalate customer or team concerns with Shop Manager in the loop.
• Evaluate performance and provide training as necessary.
• Lead pre-shift and shop meetings on a consistent basis.
• Ensure brand standards and health and safety compliance.

Skills

Retail management

Interpersonal skills

Leadership

Problem solving

Multitasking

Food safety knowledge

Customer service

Job description

Shift Lead - Garrett Popcorn Shops - $21/hour

Key Responsibilities

• Assist in the management of staff of approximately 5 to 30 team members
• Assign tasks to Team Members
• Supervise staff to ensure tasks are completed on time and to brand standards
• Execute all opening and closing procedures
• Deescalate any customer or Team Member concerns, keeping Shop Manager in the loop
• Evaluate Team Member performance and provide training as necessary
• Conducting pre-shift meetings and Shop meetings on consistent basis

Exceptional Customer Experience

• Assists in creating a customer experience that delights and engages every customer and exceeds customer expectations
• Help to ensure customer experience is aligned with brand values and personality
• Make decisions from the perspective of the optimal customer experience

Strong Team Development and Support

• Engage staff to ensure they are motivated and building strong customer relationships
• Conduct real time coaching to continuously develop team members to reach their best
• Consistently demonstrate appreciation and encouragement, leads by example

Operational Excellence

• Ensure team members comply with company standards for time and attendance, product integrity, respectful of the workplace, and health and safety.
• Ensure proper execution of all cooking procedures by Cooks
• Manage the daily production levels and rotation to ensure guests are always receiving the freshest Garrett Popcorn possible.
• During each shift, ensure Shop is visually beautiful, clean and well organized.
• Approach challenges with a ‘make it happen’ mindset and reach out for support when necessary.

Requirements

• 1 - 3 years of retail management experience
• Excellent interpersonal and communication skills
• Natural leadership abilities
• Ability to problem solve and multitask
• Knowledge of health and food safety regulations
• A commitment to excellent customer service and engagement
• Available for weekend, evening, and holiday hours
• Physical requirements include the following:
• Must be able to exert well-paced mobility for periods of up to eight hours in length
• Must have the ability to lift 10 pounds frequently, and up to 50 pounds occasionally
• Must have the stamina to work a minimum of 50+hours a week

Position Benefits

• Competitive starting salary
• Medical, dental and vision insurance plans
• 401K
• Paid vacation
• Quarterly bonus
• Very happy and fun customers – totally priceless
• Positive and caring leadership team