Shift Lead Full-time 1682 Palm Coast

Banfield Pet Hospital; Palm Coast (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing the lives of pets and their owners. As a Shift Lead, you'll play a pivotal role in guiding a dynamic team, ensuring exceptional client service and efficient veterinary care. This position offers the opportunity to work alongside industry experts, fostering a culture of preventive care and engagement. With a clear career path and a comprehensive benefits package, this role is perfect for those passionate about making a difference in the world of veterinary medicine. If you're ready to take your love for pets to the next level, apply today!

Benefits

401(k)

Paid Time Off

Medical Insurance

Vision Insurance

Dental Insurance

Optimum Wellness Plans for Pets

Qualifications

• 2+ years of veterinary hospital experience required.
• Strong commitment to client and pet experiences.

Responsibilities

• Supervise the team and ensure quality medical care.
• Assist in scheduling and compliance with practice policies.

Skills

Client Service

Veterinary Care

Team Leadership

Preventive Care Education

Education

High School Diploma

Veterinary Technician Certification

Job description

Shift Lead Position Profile

The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients and internal stakeholders and colleagues.

Description - External

The right person for this job takes great enjoyment in:

1. Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
2. Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
3. Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity.
4. Helping create an environment where a team can deliver quality, efficient, and effective veterinary care to pets and fostering an environment that engages associates, where they do their best and feel good about being part of the team.
5. Providing professional, efficient, and exceptional client service (lead by example), ensuring all associates do the same, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and related information; effectively resolving client issues.
6. Assisting in effectively scheduling associates to meet client needs, while proactively planning time off and continuing education scheduling.
7. Ensuring compliance with all practice policies and procedures.
8. Adhering to Banfield dress and grooming guidelines.

Benefits of a career at Banfield include: working alongside industry experts, making a difference in pets' lives through client education and communication, a clear career path, and a comprehensive benefits package including 401(k), paid time off, Optimum Wellness Plans for pets, and medical, vision, and dental insurance based on eligibility.

If you want to be part of an effective team that puts your love of pets to work and are seeking a career with a growing company that cares about families and pets, please visit Banfield.com/Careers and apply today. We look forward to discussing your interest in joining Banfield and making a better world for pets!

Minimum Requirements:

• Belief in preventive care as the best way to achieve a long and healthy life for pets.
• Commitment to providing exceptional client and pet experiences.
• Availability to work weekend and evening shifts.
• Comfort working in environments with loud noise and strong smells.
• Age 18 or older.
• Minimum of two years of veterinary hospital experience.

We are a drug-free, smoke-free, equal opportunity employer.

Passionate about preventive pet care? Apply today!

Banfield Pet Hospital values diversity and promotes an inclusive work environment. We are an equal opportunity employer and consider all qualified applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability. We comply with all applicable laws governing nondiscrimination in employment.