Shift Lead - Front-of-House Supervisor

Wings Over; Lowell (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Participation in tip pool

Free food and discounts for you and你的家

Job summary

Wings Over in Lowell, MA is seeking a Shift Lead to supervise Crew Members, open or close the store, and assist with cash drawers.

You will model Wings Over standards, train teammates on products and processes, ensure safe and clean workstations, and help achieve store goals.

This role requires a minimum of one year supervisory experience in food/hospitality, Serv-Safe certification, strong leadership, and a flexible schedule.

Qualifications

• At least one year of store-level supervisory experience in food/hospitality.
• Serv-Safe Certification required.
• Knowledge of supervisory practices and procedures.
• Clear and concise communication skills.
• Ability to handle confidential/sensitive information.
• Strong interpersonal and leadership abilities; capable of coaching others.
• Flexible schedule including nights, holidays, and weekends with open/close shifts.
• Ability to lift 50 lbs and stand for extended periods.
• Legal US work authorization.

Responsibilities

• Supervise Crew Members and ensure smooth store operations.
• Open or close the store as needed.
• Assist with cash drawers and banking procedures.
• Model Wings Over standards, values, and behaviors for the team.
• Train teammates on core products, processes, and FOH/BOH workstations; coach others.
• Communicate responsibilities to Crew Members for efficient workflow.
• Identify and address obstacles to maintain operations.
• Maintain clean, organized workstations and enforce safety rules.
• Contribute to achieving store goals and sales growth.

Skills

Supervisory experience

Leadership

Coaching

Communication

Confidential information handling

Flexible schedule

Education

Serv-Safe Certification

Job description

The Opportunity:

Wings Over is looking for a Shift Lead to join our team. As a Shift Lead, you will be responsible for supervising store Crew Members, opening or closing the store, and assisting with cash drawers.

Now Serving These Benefits:

• An energetic, collaborative, and positive work environment
• Paid time off for activism
• Weekly pay through direct deposit
• Participation in tip pool
• Free food and discounts for you and your family
• Opportunities for advancement
  
  
  

Day in the Life (includes, but is not limited to):

• Works side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors
• Supervises with integrity, honesty, and knowledge that promotes the culture, values, and mission of Wings Over
• Demonstrates knowledge of and trains others on core products, processes, and FOH/BOH workstations; positively coaches Crew Members on such items
• Identifies and communicates appropriate responsibilities and duties to store Crew Members to ensure smooth flow of operations
• Anticipates obstacles and takes action to prevent or minimize their impact
• Keeps all workstations clean and organized and coaches team to do the same; follows health, safety, and sanitation guidelines for all products
• Assist with checking cash drawers and preparing bank deposits
• Contributes as needed to wider Wings Over efforts to achieve store goals and sales growth
• Maintains regular and punctual attendance
• Maintains a neat and tidy appearance by wearing the Wings Over uniform and adhering to our Wings Over dress code
• Other related duties as assigned
  
  
  

What You Bring To The Table:

• At least one (1) year of store-level supervisor experience in food/hospitality preferred
• Serv-Safe Certification required
• Knowledge of supervisory practices and procedures
• Able to communicate clearly and concisely
• Able to appropriately handle confidential/sensitive information
• Strong interpersonal and leadership skills; able to coach others
• Flexible schedule - available nights, holidays, and weekends with availability to open or close shifts
• Able to lift 50 lbs. and can stand for prolonged periods of time
• Legal US work authorization
  
  
  

Fly With Us:

For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. Join us on our journey to create gold standard experiences that leave everyone happier than before they interacted with us.

Wings Over is an Equal Opportunity Employer.