Shift Lead — Flexible Scheduling & Leadership Growth

Firehouse Subs; Collegedale (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible scheduling

Job summary

Firehouse Subs in Collegedale, TN is seeking an energetic Shift Lead to guide daily operations, support the management team, and deliver fast, friendly service.

You will lead by example, supervise team members, ensure food safety and cleanliness, handle opening/closing duties, and help train new staff while upholding Firehouse Subs standards.

Qualifications

• Experience in restaurant or customer service preferred.
• Willingness to work nights, weekends and holidays as needed.
• Ability to lead by example and train team members.

Responsibilities

• Lead successful restaurant shifts from start to finish.
• Provide direction and support to team during shifts.
• Ensure fast, friendly, accurate service and uphold food safety.
• Open/close procedures and shift-change responsibilities.
• Assist with cash handling, deposits, and inventory tasks.
• Coach and develop team members and communicate concerns to management.

Skills

Leadership

Customer service

Communication

Dependability

Team supervision

Tools

POS system

Job description

Shift Lead – Firehouse Subs

Lead the Shift. Support the Team. Serve with Purpose.

Firehouse Subs is looking for energetic, dependable, and guest-focused Shift Leads to join our team. If you enjoy leading by example, working alongside your team, and making sure every guest receives great food and heartfelt service, this is an opportunity to develop your leadership skills and grow with Firehouse Subs.

As a Shift Lead, you'll help lead day-to-day restaurant operations while supporting the General Manager and Assistant Manager in delivering excellent food, service, cleanliness, and team performance.

Benefits

• Competitive pay
• Employee discounts
• Flexible scheduling

What You'll Do

As a Shift Lead, you'll help lead successful restaurant shifts from start to finish. You will:

• Lead by example and provide direction and support to team members throughout the shift
• Help ensure every guest receives fast, friendly, and accurate service
• Maintain Firehouse Subs standards for food quality, preparation, portioning, and presentation
• Assign positions and deploy team members based on business needs
• Monitor speed of service and make adjustments to keep operations running efficiently
• Ensure proper food handling, sanitation, temperature control, and food safety procedures are followed
• Complete required food safety and temperature logs accurately and on time
• Immediately address and communicate any food safety concerns
• Support proper opening, closing, and shift-change procedures
• Assist with cash handling, register procedures, deposits, and other assigned financial controls
• Monitor product levels and help ensure proper stocking, rotation, and inventory procedures
• Maintain a clean, organized, and safe restaurant for guests and employees
• Coach team members in the moment and reinforce company policies and operating standards
• Help train and develop new and existing team members
• Communicate equipment, maintenance, staffing, food safety, and operational concerns to restaurant management
• Assist restaurant management with controlling food waste and labor during assigned shifts
• Handle guest concerns professionally and work to resolve issues quickly
• Help create a positive, respectful, and accountable workplace
• Perform team member duties and work restaurant stations as needed

What We're Looking For

• Previous restaurant, retail, or customer service experience preferred
• Previous leadership or supervisory experience preferred, but not required
• Strong communication and people skills
• Ability to lead by example and provide clear direction to team members
• Dependable, punctual, and able to work with a sense of urgency
• Strong attention to food safety, cleanliness, and operational standards
• Ability to remain calm and make good decisions in a fast-paced environment
• Willingness to coach team members and hold standards consistently
• Ability to work a flexible schedule, including nights, weekends, and holidays as business needs require
• Ability to perform the physical duties required in a fast-paced restaurant environment

Grow With Us

A Shift Lead position is an opportunity to build real restaurant leadership experience. High-performing Shift Leads can develop toward Assistant Manager, General Manager, and additional leadership opportunities as our organization grows.

We're looking for people who want more than just a job—we want leaders who take pride in their restaurant, support their teammates, and want to grow.

Join a Brand With Purpose

If you're ready to lead from the front, support a great team, and deliver heartfelt service to our guests, we'd love to meet you.

Apply today and help us continue serving hot subs—and even hotter hospitality!

Job Type: Full-time or Part-time

Applicant Communications

By submitting your application, you acknowledge that ELJ may contact you regarding your application and the hiring process using the phone number and email address you provide. This may include phone calls, emails, and text messages for interview scheduling, application updates, and other employment-related communications. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.

About Firehouse Subs

Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service, and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service
• Public Safety

Firehouse Subs restaurants are committed to serving great food while supporting the communities in which they operate.

Franchise Disclosure

• This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant and not to Firehouse Subs Corporate.

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.